Best AI Software Tools for E-commerce in 2026

Top 30 AI Software Tools

Use filters and sort to find the best match for your needs. Compare what every AI Software tool costs at 1 to 50 users.

1. 1. Gorgias

   Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.

2. 2. TxtCart

   TxtCart is an AI SMS marketing platform for Shopify and other ecommerce stores. It handles abandoned cart recovery, automated flows, campaigns and AI-led customer conversations.

3. 3. Zipchat

   Zipchat is an AI sales and support agent for ecommerce stores. It answers shoppers, tracks orders and recovers carts across web chat, email, WhatsApp, Instagram and Messenger.

4. 4. Listrak

   Listrak is a cross-channel marketing and personalization platform for retailers and brands, covering email, SMS, push, web personalization and AI product recommendations.

5. 5. Yotpo

   Yotpo is an ecommerce retention platform for online brands. It collects and displays product reviews and user-generated content, and runs loyalty and referral programs.

6. 6. Bloomreach

   Bloomreach is an enterprise commerce marketing platform that unifies customer data, email, SMS, WhatsApp, web personalization, and AI-driven product discovery for large ecommerce brands.

7. 7. Dotdigital

   Cross-channel marketing automation platform for ecommerce and B2C brands, covering email, SMS, WhatsApp, push, personalization and customer data.

8. 8. Attentive

   Attentive is an SMS-first marketing platform that also covers email, RCS, and push, aimed at mid-market and enterprise ecommerce brands.

9. 9. Cordial

   Cordial is an enterprise cross-channel messaging platform with an embedded customer data platform, used mainly by large consumer brands for AI-driven email, SMS and app messaging.

10. 10. Tidio (Lyro AI)

    Tidio is a customer service platform that combines live chat, a help desk, no-code Flows automation, and the Lyro AI agent, aimed at small and mid-sized ecommerce businesses.

11. 11. Insider One

    An AI-driven customer engagement platform that combines a CDP, personalization and cross-channel journey orchestration for B2C enterprise and mid-market brands.

12. 12. Kustomer

    AI-native customer service CRM that combines a unified customer timeline, omnichannel messaging and AI agents for mid-market and enterprise support teams.

13. 13. WebEngage

    WebEngage is a customer data and omnichannel engagement platform that consumer brands use for segmentation, journey automation, and messaging across email, SMS, WhatsApp, push, and more.

14. 14. Netcore Customer Engagement Platform

    Omnichannel customer engagement and marketing automation platform from Netcore for consumer brands, covering email, SMS, WhatsApp, push, in-app and personalization.

15. 15. Coveo

    Coveo is an enterprise AI search, generative answering and recommendations platform for commerce, customer service, websites and workplace knowledge.

16. 16. Optimove

    Optimove is an AI-driven CRM marketing platform for consumer brands, built on a customer data platform and offering multichannel journey orchestration, segmentation and personalization.

17. 17. MoEngage

    MoEngage is a customer engagement platform that lets consumer brands segment users and run cross-channel campaigns over push, email, SMS, in-app and web.

18. 18. Fin

    Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.

19. 19. Alibaba Cloud

    Alibaba Group's public cloud platform, offering pay-as-you-go compute, storage, databases, CDN, security and AI services to businesses, with an especially strong presence in Asia.

20. 20. Chatbase

    Chatbase is a no-code builder for AI support agents. Businesses train an agent on their own content and deploy it on their website and messaging channels.

21. 21. Iterable

    Iterable is a cross-channel customer engagement platform. Mid-market and enterprise brands use it to orchestrate email, SMS, push, in-app, WhatsApp and web push journeys.

22. 22. Braze

    Braze is an enterprise customer engagement platform for consumer brands. It sends personalized, cross-channel messages across email, push, SMS, in-app and WhatsApp, driven by real-time user data.

23. 23. CleverTap

    CleverTap is a customer engagement and retention platform that combines behavioral analytics, segmentation and omnichannel messaging for app-first consumer brands.

24. 24. Emplifi

    Emplifi is an enterprise platform for social media publishing, analytics, competitor benchmarking, customer care and social commerce, aimed at large brands and agencies.

25. 25. Hostinger Reach

    Hostinger Reach is a low-cost, AI-assisted email marketing tool from web host Hostinger, aimed at small businesses, bloggers, and Hostinger website and store owners.

26. 26. Mailmodo

    Mailmodo is an email marketing platform for B2B and B2C teams. It builds interactive AMP emails with in-email forms, widgets, journeys and AI-assisted campaign tools.

27. 27. Salesforce Marketing Cloud Engagement

    Enterprise email and cross-channel marketing platform from Salesforce, with Email Studio, Journey Builder, mobile messaging and Einstein AI for large B2C senders.

28. 28. Quiq

    Quiq is an agentic AI customer experience platform. Enterprises use it to build governed AI agents for chat, messaging and voice, alongside a digital contact center for human agents.

29. 29. Zendesk AI

    Zendesk AI is the AI layer of the Zendesk customer service platform, with AI agents, an agent Copilot, triage and knowledge tools for support teams.

30. 30. Ada

    Ada is an enterprise AI customer service platform that deploys AI agents to resolve customer inquiries across chat, email, messaging and voice.

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