Quiq
6.9/10Quiq is an agentic AI customer experience platform. Enterprises use it to build governed AI agents for chat, messaging and voice, alongside a digital contact center for human agents.
Data last updated November 2026 · Our methodology
Overview
Quiq is a customer experience platform from Bozeman, Montana. It began in 2015 as a business messaging tool and has since been rebuilt around agentic AI. Its main products are AI Agents that resolve customer questions across channels and AI Assistants that coach human agents in real time. Voice AI Agents launched in May 2026. Quiq also sells AI Workflows, AI Analysts that turn conversation data into quality insights, and a Digital Contact Center workspace. Teams build agents in AI Studio, which offers no-code, low-code and full-code options. AI Studio is model-agnostic and includes a test console, simulations, configurable guardrails, claim verification and decision logs. The platform targets large consumer brands in retail, travel, insurance, banking and healthcare. Named customers include Roku, Brex, Panasonic and IHG. Quiq says one conversation keeps its context as it moves across voice, SMS, chat and handoffs to human agents. Third-party listings name integrations with Salesforce, Zendesk, Shopify, NetSuite and Oracle Service, plus messaging channels such as Apple Messages for Business and Facebook Messenger. An API is also available. Pricing is usage-based: you pay per conversation rather than per seat or feature tier. Quotes come only from sales, and Professional Managed Services cost extra. The main limitation for smaller buyers is that Quiq offers no public price list or self-serve plan. Review volume is also small, at around 30 on G2, so independent evidence on how well the newer AI features perform is thin.
Our Rating
Who Quiq is best for
Good fit
AI agents, agent assist and a digital contact center for customer service.
Quiq is built for large CX teams, with governance, compliance certifications and named Fortune-scale brands as customers.
Targets banking and insurance with governance and SOC 2 compliance; Brex is a customer.
Less suited
Retail brands targeted with Shopify integration.
Healthcare is a target with HIPAA compliance listed.
Usage-based pricing can suit mid-size support teams, but buying requires a sales-led engagement.
Full-code AI Studio option and API.
There is no self-serve plan or public pricing, and the product is aimed at contact centers.
No self-serve plan or public pricing.
Enterprise-only pricing with no self-serve plan.
Pros & Cons
Pros
- Pricing is per conversation, so large human-agent teams do not pay seat fees for the AI tooling.
- AI Studio supports no-code, low-code and full-code building, includes a turn-by-turn test console, and is model-agnostic.
- Governance features such as claim verification, decision logs and guardrails suit regulated industries.
- Listed compliance includes SOC 2 Type II, HIPAA, GDPR and CCPA, and Quiq claims 99.999% uptime.
- Reviewers on G2 and Software Advice rate it around 4.5 to 4.6 and praise the admin interface.
Cons
- There is no public price list or self-serve plan, and third-party price estimates vary widely.
- Review volume is small, so independent evidence on the newer agentic and voice features is limited.
- One reviewer asked for reporting that combines email and text channels.
- Google's shutdown of Business Messages removed a rich messaging channel some customers relied on.
Key Features
Quiq Pricing
Enterprise
- Custom quote from sales
- Model-agnostic customization
- Guardrails, simulations and audit trails
- Cross-channel context across voice, chat and SMS
- Usage-based pricing per conversation, not per seat
Frequently Asked Questions
SourceForge lists a free trial, but Quiq's own site offers only demos and custom quotes. Confirm trial availability with sales.
Quiq charges by usage, based on the conversations you handle rather than seats or feature tiers. Prices come only through a custom sales quote.
Quiq lists SOC 2 Type II, HIPAA, GDPR and CCPA, and publishes a technical security whitepaper.
Quiq covers web chat, SMS, social and business messaging, and voice. Voice AI launched in May 2026 and keeps context across channels.
Third-party listings name Salesforce, Zendesk, Shopify, NetSuite, Oracle Service and messaging apps such as Facebook Messenger. An API is also available.
Yes. Professional Managed Services is a paid add-on that can handle the whole build or work alongside your team.
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