Best AI Software Tools for Customer Support Teams in 2026

Top 30+ AI Software Tools

Use filters and sort to find the best match for your needs. Compare what every AI Software tool costs at 1 to 50 users.

1. 1. Fin

   Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.

2. 2. Sierra

   Sierra is an enterprise conversational AI platform that builds and runs customer service agents across chat, voice, SMS, WhatsApp and email.

3. 3. Decagon

   Decagon is an enterprise platform for AI customer service agents that resolve support conversations over chat, email and voice.

4. 4. NiCE Cognigy

   NiCE Cognigy is an enterprise conversational AI platform that lets large contact centers build and run voice and chat AI agents, plus copilots for human agents.

5. 5. Observe.AI

   Observe.AI is a contact center AI platform with voice and chat AI agents, real-time agent assist, automated QA, and coaching for enterprise customer support teams.

6. 6. Cresta

   Cresta is an enterprise contact center AI platform that provides autonomous AI agents, real-time agent assist, conversation intelligence and automated quality management.

7. 7. Level AI

   Level AI is a contact center AI platform that offers automated quality assurance, real-time agent assist, virtual agents and voice-of-customer analytics for high-volume support teams.

8. 8. Genesys Cloud CX

   Cloud contact center platform for enterprises that combines omnichannel routing and workforce engagement with AI virtual agents, agent copilots, and conversation analytics.

9. 9. Zendesk AI

   Zendesk AI is the AI layer of the Zendesk customer service platform, with AI agents, an agent Copilot, triage and knowledge tools for support teams.

10. 10. Ada

    Ada is an enterprise AI customer service platform that deploys AI agents to resolve customer inquiries across chat, email, messaging and voice.

11. 11. Kustomer

    AI-native customer service CRM that combines a unified customer timeline, omnichannel messaging and AI agents for mid-market and enterprise support teams.

12. 12. Forethought

    Forethought is a multi-agent AI platform for customer support that resolves, triages, and analyzes tickets across chat, email, voice, and Slack for mid-market and enterprise support teams.

13. 13. Freshdesk

    Freshdesk is a customer service helpdesk from Freshworks that uses Freddy AI agents and an agent copilot to automate and assist support teams.

14. 14. PolyAI

    PolyAI builds enterprise voice AI agents that answer and resolve customer service calls, with chat and messaging channels, for large contact centers.

15. 15. Balto

    Balto is a contact center AI platform. It gives live agents real-time guidance and automates QA scoring, coaching and call notes. It also offers an AI voice agent called Togo.

16. 16. Kore.ai

    An enterprise agentic AI platform for building voice and digital AI agents, enterprise search, and contact center automation for large organizations.

17. 17. Quiq

    Quiq is an agentic AI customer experience platform. Enterprises use it to build governed AI agents for chat, messaging and voice, alongside a digital contact center for human agents.

18. 18. Zoho Desk

    Zoho Desk is a multichannel help desk with Zia AI for ticket summaries, reply drafting, sentiment analysis, answer bots and AI agents, built for support teams.

19. 19. Voiceflow

    Voiceflow is a visual platform for designing, testing, and deploying AI chat and voice agents for customer experience teams and agencies.

20. 20. Convin

    Convin is an AI conversation intelligence and contact center platform for sales, support and collections teams. It offers voice agents, real-time agent assist, automated QA and coaching.

21. 21. Gorgias

    Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.

22. 22. Lorikeet

    Lorikeet is an AI customer support agent for complex, regulated businesses such as fintech, healthtech and insurance, resolving tickets across chat, email, SMS and voice.

23. 23. Tidio (Lyro AI)

    Tidio is a customer service platform that combines live chat, a help desk, no-code Flows automation, and the Lyro AI agent, aimed at small and mid-sized ecommerce businesses.

24. 24. Front

    Front is a customer service platform that combines shared inbox ticketing with AI agents, reply drafting, and quality analytics for support teams.

25. 25. NiCE CXone Mpower

    NiCE CXone Mpower is a cloud contact center platform for mid-size and large enterprise customer service operations. It combines omnichannel routing, workforce management, AI agents and copilots.

26. 26. Chatbase

    Chatbase is a no-code builder for AI support agents. Businesses train an agent on their own content and deploy it on their website and messaging channels.

27. 27. eesel AI

    eesel AI is an AI teammate platform that trains on company knowledge to answer support tickets, website chats, emails and internal questions inside existing helpdesks and chat tools.

28. 28. Help Scout

    Help Scout is a shared inbox and help desk for small and mid-sized support teams. It includes AI drafting, summaries, and an AI chatbot that answers from your knowledge base.

29. 29. LivePerson

    An enterprise conversational AI platform for digital customer service teams. It combines messaging channels, AI agents, knowledge-grounded bots and agent copilot tools.

30. 30. Yellow.ai

    Yellow.ai is an enterprise agentic AI platform that builds chat, voice and email agents to automate customer service and employee support across many channels.

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