Kore.ai
6.9/10An enterprise agentic AI platform for building voice and digital AI agents, enterprise search, and contact center automation for large organizations.
Data last updated November 2026 · Our methodology
Overview
Kore.ai is an enterprise conversational and agentic AI platform. Raj Koneru founded it in 2014, and it has offices in Orlando, San Mateo, London, Hyderabad and other cities. It sells three solution families on one Agent Platform. AI for Service covers voice and digital AI agents, agent assist, quality management and an AI-native contact center. AI for Work covers enterprise search plus HR, IT and recruiting assistants. AI for Process covers long-running process agents with human-in-the-loop review. The service documentation lists support for more than 100 languages and channels including IVR, web chat, WhatsApp, SMS and social messaging. Search AI connects to over 50 data sources and answers questions with retrieval-augmented generation. Listed integrations include Salesforce, HubSpot, Microsoft Dynamics, Zendesk, ServiceNow, SAP, Workday, Twilio and Genesys. Kore.ai publishes no public price list, and its old pricing page now returns a 404 error. A July 2026 third-party analysis reports that Automation AI and Search AI are billed at about 0.20 USD per 15-minute session, with 500 USD in starter credits. The same source says contact center and agent assist products are billed per agent seat. Voice, advanced RAG and premium support cost extra, and Enterprise contracts are custom. The platform suits large organizations that need regulated, multi-channel customer service automation with deterministic workflows alongside LLM-driven agents. Its main drawback is complexity. Reviewers describe a steep learning curve for advanced features, gaps in the documentation for complex integrations, and pricing that is hard to judge without talking to sales.
Our Rating
Who Kore.ai is best for
Good fit
Built for large organizations with complex integrations, many channels and strict security needs.
Less suited
Usage-based session billing makes entry possible, but the setup is complex.
Reviewers say the steep learning curve and sales-led pricing make it a poor fit for small teams.
The platform's complexity and support costs outweigh the starter credits for most startups.
Pros & Cons
Pros
- Reviewers on G2 credit it with accurate intent recognition and visual building tools.
- Integrates with many enterprise systems, including Salesforce, ServiceNow, SAP, Workday, Genesys and Twilio.
- Covers voice, web, mobile, WhatsApp, SMS and social channels, with support for more than 100 languages.
- Mixes deterministic workflows for regulated processes with LLM-driven agent conversations.
- Bundles contact center, agent assist, quality management and enterprise search on one platform.
Cons
- Reviewers report a steep learning curve for advanced features.
- Documentation for complex integrations is reported to have gaps.
- Kore.ai publishes no price list, so costs are hard to estimate before talking to sales.
- Some users report slowness when building large bot flows and slow support responses.
- Paid support, voice and advanced RAG cost extra on top of session fees.
Key Features
Kore.ai Pricing
Enterprise
- Custom contract
- Volume and multi-product discounts
- Per-seat billing for Contact Center AI and Agent AI
Essential
- Usage-based session billing for Automation AI and Search AI
- 500 USD in starter credits for new accounts, per third-party reports
Frequently Asked Questions
No. The old pricing page returns a 404 error. Third-party analyses report about 0.20 USD per 15-minute session for Automation AI and Search AI, and custom quotes for Enterprise.
G2 lists a free trial. A July 2026 third-party analysis reports that new accounts get 500 USD in credits, and there is no permanent free plan.
According to third-party reports, a session lasts up to 15 minutes and idle time counts, so a 31-minute conversation is billed as three sessions.
Its documentation lists CRMs such as Salesforce, HubSpot and Dynamics, ticketing tools such as Zendesk, ServiceNow and Freshdesk, enterprise systems such as SAP, Oracle and Workday, and contact center platforms such as Twilio, Genesys and Avaya.
Basic community and documentation support is included. A third-party analysis reports that Standard Support starts at about 1,000 USD per month.
Third-party directories list SOC 2 Type II, HIPAA, PCI-DSS and GDPR, but these could not be confirmed on a primary Kore.ai page. Check the vendor's Trust Center before buying.
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