Lorikeet

Lorikeet is a Sydney-founded AI customer concierge built for companies whose support work involves multistep, high-stakes processes, such as replacing a lost debit card or running a long refund flow. Instead of only answering FAQs, its agents follow a company's standard operating procedures and call the company's own systems and APIs to take actions. When they cannot resolve an issue, they hand it to a human agent along with the investigation so far. The product line includes Concierge, the customer-facing agent for chat, email, SMS and voice. Alongside it are Dreamweaver, an account-manager agent that works toward goals such as retention, plus Simulations for testing workflows, Auto QA scoring, runtime Guardrails, and outbound and voice capabilities. It sits on top of existing helpdesks and CRMs, including Zendesk, Intercom, Salesforce and HubSpot, so no migration is needed. Developers get an API, an SDK and an MCP server. Pricing combines an annual platform fee with per-outcome rates. The Start plan costs $2,100 a month billed annually, for under 5,000 monthly tickets. Scale costs $5,100 a month for 5,000 to 20,000 tickets, with lower per-resolution rates. Signature is a custom plan for higher volumes. Escalated and unresolved tickets are not charged, and every plan includes a 30-day free trial. Named customers include Linktree, Airwallex, Eucalyptus, Carmoola and Flex. The main limitation is the entry cost: an annual commitment of about $25,000 rules out very small teams. There are also almost no independent user reviews on public review sites yet.