Vtiger CRM
6.1/10Vtiger CRM is a cloud CRM suite for small and mid-sized businesses. It combines sales, marketing, help desk, and project management in one product.
Data last updated November 2026 · Our methodology
Overview
Vtiger CRM is an all-in-one cloud CRM. It puts sales pipelines, marketing automation, help desk ticketing, inventory documents, and project management into one product. The company started in 2004 with offices in San Francisco and Bangalore, and says its products are used in more than 400,000 businesses. Pricing is per user and quoted on annual billing. The free One Pilot plan covers up to 10 users, 3,000 records, and 3 GB of storage. Paid plans are One Growth at 12 US dollars per user per month, One Professional at 30, One Enterprise at 42, and One AI at 50. Cheaper Single App User seats give full access to one app and read-only access to the rest. Higher plans add lead scoring, forecasting and quotas, live chat, a process designer with approvals, multi-currency, work orders, and time tracking. Booster Packs raise individual plan limits without a full upgrade. Customers can choose where their data is hosted, including the US, UK, EU, UAE, Australia, Singapore, Japan, and India. The product suits small and mid-sized teams that want sales, marketing, and support in one tool for less than larger suites cost. Its main limitation is usability. Reviewers describe a cluttered interface that changes between updates, bugs after releases, and caps on records, emails, and pipelines in the lower plans. Reviewers also call the third-party integrations limited compared with larger CRM ecosystems.
Our Rating
Who Vtiger CRM is best for
Good fit
The free plan covers 10 users and the paid plans start low, which fits small teams.
Includes pipelines, deal playbooks, forecasting, and quotas.
The free-for-life tier and the low-cost Growth plan let early teams start without much spend.
Includes help desk ticketing and live chat on higher plans alongside the CRM.
- Mid-Market7/10
The Enterprise tier adds multi-currency, work orders, and approval workflows.
Less suited
Built-in email marketing and lead scoring are included, but email volumes are capped by plan.
- Field Teams5/10
Higher plans add work orders and time tracking, with mobile access.
Free One Pilot plan is usable by individuals, though aimed at teams up to 10 users.
Its public security page does not mention SOC 2, ISO certification, or SSO.
Pros & Cons
Pros
- The free plan supports up to 10 users, which is generous compared with many CRMs.
- Sales, marketing email, help desk, and project management come in one subscription.
- Single App User seats cut costs for staff who only need one module.
- Customers can choose data hosting in regions including the US, EU, UK, India, and Australia.
- Reviewers on G2 and Capterra (about 4.3 out of 5) praise its affordability and customization.
Cons
- Reviewers describe the interface as cluttered and say it changes after updates.
- Lower plans cap records, pipelines, automations, and marketing emails.
- Reviewers call the third-party integrations limited.
- The public security page does not mention SOC 2, ISO certification, or SSO.
- Users report bugs after updates, and a 2025 Trustpilot review describes an account deleted without warning.
Key Features
Vtiger CRM Pricing
One Pilot
- Mobile app
- 3 GB storage
- 3,000 records
- Up to 10 users
- 1,000 marketing emails per month
- Lead, contact and pipeline management
- Basic help desk and project management
One AI
or $600/user/year
- Generative AI designer
- Predictive AI designer
- Voice assistant integration
- Single App User seats at 38 USD per user per month
One Enterprise
or $504/user/year
- Work orders
- Multi-currency
- Project templates
- Internal ticketing
- Best time to contact
- Automated time tracking and billing
- Single App User seats at 30 USD per user per month
One Growth
or $144/user/year
- Up to 15 users
- 100,000 records
- Customer portal
- Custom dashboards
- Lead auto-assignment
- AI features and chatbot
- Invoices and sales orders
- 5,000 marketing emails per month
- Multiple pipelines and deal playbooks
One Professional
or $360/user/year
- Live web chat
- Forecasting and quotas
- Lead and profile scoring
- Round-robin ticket assignment
- 20,000 marketing emails per month
- Purchase orders, subscriptions and assets
- Process designer with workflows and approvals
- Single App User seats at 20 USD per user per month
Frequently Asked Questions
Yes. One Pilot is free for life for up to 10 users, with 3,000 records and 3 GB of storage.
The listed per-user prices are for annual billing. Vtiger says annual billing saves up to 34 percent compared with monthly billing.
A cheaper seat that gives full access to one app and read-only access to the others. It is available on the Professional plan and above.
In the region where you start your trial. Options include the US, UK, Ireland, Frankfurt, UAE, Australia, Singapore, Japan, and India. Data is encrypted in transit with TLS and sensitive fields are encrypted at rest with AES-256.
Yes. Booster Packs raise specific limits, such as feature caps, without moving to a higher plan.
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