Close vs Pipedrive: Complete Comparison (2026)
An in-depth comparison of Close and Pipedrive to help you choose the right tool for your business.
Last updated: November 2026
Close
6.3/10
Sales CRM with built-in calling, email, SMS and AI notes, made for small and growing inside sales teams that do a lot of outreach.
Pipedrive
6.9/10
Pipedrive is a sales CRM built around visual deal pipelines, helping small and mid-sized sales teams track deals, contacts, activities and email in one place.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.9/10 |
| Scalability | 6/10 | 5/10 |
| Analytics | 6/10 | 5/10 |
| Cost | 5/10 | 7/10 |
| Customization | 5/10 | 6/10 |
| Ease of Use | 8/10 | 9/10 |
| Integration | 7/10 | 8/10 |
| Security | 6/10 | 7/10 |
| Support | 8/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $19/user/mo Solo | $24/user/mo Lite |
| Estimated cost for 10 users | $490/mo Essentials | $240/mo Lite |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
Close vs Pipedrive cost by team size
Close costs less at 1 user; Pipedrive costs less from 5 users.
| Team size | Close | Pipedrive |
|---|---|---|
| 1 user | $19/moSolo | $24/moLite |
| 5 users | $245/moEssentials | $120/moLite |
| 10 users | $490/moEssentials | $240/moLite |
| 25 users | $1,225/moEssentials | $600/moLite |
| 50 users | $2,450/moEssentials | $1,200/moLite |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Close
- Higher Support score (8/10 vs 6/10)
- Higher Scalability score (6/10 vs 5/10)
Why choose Pipedrive
- Lower estimated cost for 10 users: $240/mo vs $490/mo
- Higher Cost score (7/10 vs 5/10)
- Higher Customization score (6/10 vs 5/10)
Pros & Cons
Close
Pros
- Calling, email and SMS run inside the CRM, so reps do not need a separate dialer and every conversation is logged on the lead.
- G2 and Capterra reviewers often praise the support team and how quickly reps get comfortable with the interface.
- The Scale tier includes a predictive dialer and live call coaching, which suits high-volume outbound teams.
- The 14-day trial needs no credit card and includes 5 dollars in calling and enrichment credits, and there is a 30-day money-back guarantee.
Cons
- Workflows and the power dialer only start at the Growth tier, which costs 99 dollars per user per month on annual billing.
- Total cost runs well above the seat price once you add carrier calling fees, phone numbers and the Call Assistant add-on.
- Reviewers report limited reporting and customization, which pushes some teams to third-party tools.
- The data model files everything under Leads, which takes new users time to learn, and high-volume teams complain about inbox management.
- There is no free plan, unlike HubSpot.
Pipedrive
Pros
- Sales reps can pick up the drag-and-drop pipeline view quickly, and ease of use is the strength reviewers mention most often on G2 and Capterra.
- The marketplace has more than 500 integrations, including telephony apps such as Aircall, CloudTalk and Kixie that log calls as deal activities.
- Lite starts at 14 dollars per seat per month on annual billing, which is cheap for a CRM with pipeline management and AI report generation.
- Premium bundles LeadBooster, e-signature documents and Projects, which cost extra on lower plans.
Cons
- Reviewers often criticize reporting as thin, hard to customize or manual. About 39 percent of reporting-related Capterra reviews are negative.
- Email sync and automations are not available on Lite, so most teams will need Growth or higher.
- Web calling is not built in and needs a third-party Marketplace app, though the mobile apps can place and log calls.
- Email marketing (Campaigns) and Web Visitors are paid add-ons on every plan, so the total cost can rise well above the seat price.
Not sold on either?
Frequently Asked Questions
Pipedrive scores higher on our CRM criteria: 6.9/10 against 6.3/10 for Close. The largest gap is in Cost: 5/10 for Close and 7/10 for Pipedrive.
Pipedrive costs less for 10 users: about $240/mo on its Lite plan, against about $490/mo on its Essentials plan for Close, billed monthly.
No, neither Close nor Pipedrive lists a free plan.
