HubSpot vs Kylas Sales CRM: Complete Comparison (2026)
An in-depth comparison of HubSpot and Kylas Sales CRM to help you choose the right tool for your business.
Last updated: November 2026
HubSpot
6.9/10
HubSpot is a CRM platform with a free tier and paid per-seat Sales Hub plans, plus companion marketing and service hubs, aimed at small and mid-sized businesses.
Kylas Sales CRM
6.7/10
Pune-built sales CRM for Indian small and mid-sized businesses. It handles leads, deals, calling, WhatsApp and workflows, and pricing is flat with unlimited users.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.7/10 |
| Integration | 9/10 | 6/10 |
| Scalability | 7/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 5/10 | 8/10 |
| Customization | 6/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Security | 7/10 | 5/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $20/user/mo Sales Hub Starter | ₹12,999/mo Elevate |
| Estimated cost for 10 users | $200/mo Sales Hub Starter | Free Embark |
| Features | ||
| Marketing Automation | Not listed | |
| Built-in Calling | ||
| Customer Support Management | Not listed | |
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
| Collaboration | Not listed | |
| Lead Management | Not listed | |
Which One Should You Choose?
Why choose HubSpot
- Higher Integration score (9/10 vs 6/10)
- Higher Security score (7/10 vs 5/10)
- Better fit for customer support teams (6/10 vs 2/10)
- Better fit for enterprise (6/10 vs 3/10)
Why choose Kylas Sales CRM
- Higher Cost score (8/10 vs 5/10)
- Higher Support score (7/10 vs 6/10)
Pros & Cons
HubSpot
Pros
- The free CRM has no time limit and covers contacts, deals, tickets, a shared inbox, a reporting dashboard and mobile apps.
- The HubSpot Marketplace lists over 2,000 integrations.
- Sales, marketing and service hubs share one customer database, so teams avoid syncing separate tools.
- G2 reviewers often praise the sales automation and how easy everyday use is.
Cons
- The free tier is now limited to two users and 1,000 contacts.
- Professional and Enterprise tiers require one-time onboarding fees of $1,500 to $7,000, depending on the hub.
- Reviewers report a steep price jump from Starter to Professional, and extra costs from marketing-contact tiers and credits.
- Reviewers cite annual contract lock-in and setup and administration complexity as recurring complaints.
Kylas Sales CRM
Pros
- Unlimited users on every plan, so adding reps does not raise the bill
- Lifetime free plan that includes pipelines, quotations, reports and the mobile app
- Telephony, SMS and WhatsApp are built in on Elevate, which suits Indian sales workflows
- Review averages of about 4.7 to 4.8 on G2 and Capterra, with simple interface and support often praised
- AI lead scoring and call sentiment analysis are part of the product
Cons
- 2FA, BI analytics, email tracking and goals cost extra on Elevate
- The free plan has no workflows, email, API or support
- Reviewers report slow loading and want more advanced features
- No published compliance certifications such as SOC 2 or ISO 27001
- Pricing pages are inconsistent, with different free-plan record limits and unclear paid prices
