Close vs Odoo Comparison
Compare Close vs Odoo features, pricing, and more.
Last updated: November 2026
Close
6.3/10
Sales CRM with built-in calling, email, SMS and AI notes, made for small and growing inside sales teams that do a lot of outreach.
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.2/10 |
| Scalability | 6/10 | 7/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 5/10 | 8/10 |
| Customization | 5/10 | 9/10 |
| Ease of Use | 8/10 | 5/10 |
| Integration | 7/10 | 8/10 |
| Security | 6/10 | 7/10 |
| Support | 8/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $19/user/mo Solo | €31/user/mo Standard |
| Estimated cost for 10 users | $490/mo Essentials | Free One App Free |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
Close vs Odoo cost by team size
| Team size | Close | Odoo |
|---|---|---|
| 1 user | $19/moSolo | FreeOne App Free |
| 5 users | $245/moEssentials | FreeOne App Free |
| 10 users | $490/moEssentials | FreeOne App Free |
| 25 users | $1,225/moEssentials | FreeOne App Free |
| 50 users | $2,450/moEssentials | FreeOne App Free |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Close
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Support score (8/10 vs 5/10)
- Better fit for sales teams (9/10 vs 7/10)
Why choose Odoo
- Has a free plan (Close does not)
- Higher Customization score (9/10 vs 5/10)
- Higher Cost score (8/10 vs 5/10)
- Better fit for customer support teams (5/10 vs 2/10)
- Better fit for enterprise (5/10 vs 3/10)
Pros & Cons
Close
Pros
- Calling, email and SMS run inside the CRM, so reps do not need a separate dialer and every conversation is logged on the lead.
- G2 and Capterra reviewers often praise the support team and how quickly reps get comfortable with the interface.
- The Scale tier includes a predictive dialer and live call coaching, which suits high-volume outbound teams.
- The 14-day trial needs no credit card and includes 5 dollars in calling and enrichment credits, and there is a 30-day money-back guarantee.
Cons
- Workflows and the power dialer only start at the Growth tier, which costs 99 dollars per user per month on annual billing.
- Total cost runs well above the seat price once you add carrier calling fees, phone numbers and the Call Assistant add-on.
- Reviewers report limited reporting and customization, which pushes some teams to third-party tools.
- The data model files everything under Leads, which takes new users time to learn, and high-volume teams complain about inbox management.
- There is no free plan, unlike HubSpot.
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
Not sold on either?
Frequently Asked Questions
Odoo scores higher on our CRM criteria: 7.2/10 against 6.3/10 for Close. The largest gap is in Customization: 5/10 for Close and 9/10 for Odoo.
Odoo has a free plan; Close does not list one.
Odoo is the better fit for customer support teams: we rate it 5/10 for them, against 2/10 for Close.
