SAP Sales Cloud vs Zoho CRM Comparison

Why choose SAP Sales Cloud

• Higher Scalability score (9/10 vs 7/10)
• Higher Support score (6/10 vs 5/10)
• Better fit for enterprise (9/10 vs 6/10)
• Better fit for field teams (6/10 vs 4/10)

Z

Why choose Zoho CRM

• Has a free plan (SAP Sales Cloud does not)
• Lower estimated cost for 10 users: $200/mo vs $1,340/mo
• Higher Cost score (8/10 vs 2/10)
• Higher Ease of Use score (6/10 vs 4/10)
• Better fit for small business (8/10 vs 2/10)

SAP Sales Cloud

Pros

• Native S/4HANA integration lets sellers see order, payment and service history alongside their deals.
• AI forecasting and guided selling are built in, with Joule extending the AI features.
• It scales to very large sales organizations and includes territory management and field sales tools.
• Reviewers praise its detailed reporting for both internal use and customer presentations.

Cons

• List prices are not published on SAP's site, and the reported list price of about 134 dollars per user per month is high.
• Implementation typically needs partners and can cost 40,000 to 150,000 dollars or more in year one.
• Reviewers report a steep learning curve and an interface that feels dated or needs too many clicks.
• One reviewer says the mobile app lacks parity with desktop features.

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Zoho CRM

Pros

• The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
• Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
• Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
• Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.

Cons

• Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
• Reviewers report a learning curve, especially when building workflow automation.
• Advanced automation often needs developers or custom functions.
• Reviews often mention slow or limited customer support and occasional sluggish performance.
• Zia AI is only included from the Enterprise edition up.