SAP Sales Cloud

SAP Sales Cloud is SAP's sales force automation product and part of its customer experience portfolio. The current cloud-native generation, Version 2, covers accounts, contacts, leads, opportunities, pipeline tracking and sales forecasting. It adds AI features such as assisted outreach, guided selling and AI forecasting, which SAP extends with its Joule assistant and the CX AI Toolkit. Field sales tools include visit planning and retail execution, and there are mobile apps for iOS and Android. The product is aimed at mid-sized and large companies, especially those that already run SAP ERP. Its main draw is native integration with S/4HANA, which lets sellers see order history, payment status and service issues next to their deals. Third-party connectors include Mediafly, Gainsight CS and Zoovu. SAP prices it per named user, sells it in one-user blocks on 3 to 36 month auto-renewing terms, and does not publish list prices on its own pricing page. Third-party listings quote the SAP Store price for Version 2 at about 134 US dollars per user per month, billed annually. Add-ons are listed separately, including a service add-on at about 22 dollars and a field sales add-on at about 46 dollars per user per month. The biggest drawback is total cost and complexity. Reviewers describe long implementations that usually need consultants, with partner estimates of 40,000 to 150,000 dollars or more in the first year. They also mention a steep learning curve and an interface some find dated or click-heavy.