ClickUp vs Zoho CRM Comparison
Compare ClickUp vs Zoho CRM features, pricing, and more.
Last updated: November 2026
ClickUp
7.1/10
ClickUp is a work management platform with tasks, docs, chat, automations, AI agents and a CRM layer for contacts, companies and deals, aimed at business teams.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 7.2/10 |
| Customization | 9/10 | 8/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 7/10 | 8/10 |
| Ease of Use | 5/10 | 6/10 |
| Security | 8/10 | 7/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $12/user/mo Core | $20/user/mo Standard |
| Estimated cost for 10 users | Free Free Forever | $200/mo Standard |
| Features | ||
| Contact Management | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Integrations | ||
| Collaboration | ||
| Mobile Access | ||
| Opportunity Management | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
Which One Should You Choose?
Why choose ClickUp
- Lower estimated cost for 10 users: Free vs $200/mo
- Higher Customization score (9/10 vs 8/10)
- Higher Security score (8/10 vs 7/10)
Why choose Zoho CRM
- Higher Cost score (8/10 vs 7/10)
- Higher Ease of Use score (6/10 vs 5/10)
- Better fit for sales teams (8/10 vs 5/10)
Pros & Cons
ClickUp
Pros
- Deals can become delivery projects in the same workspace, which suits agencies and consultancies that sell and deliver client work.
- The free plan allows unlimited members and unlimited tasks, so small teams can try the platform before paying.
- Custom fields, task types, many views and automations let teams model most pipelines and processes without code.
- Enterprise security options include SAML, SCIM, audit logs, data residency and HIPAA support with a BAA.
Cons
- It is not a dedicated CRM. Reviewers report needing Zapier automations for CRM workflows, and the CRM page does not confirm email sync or native calling.
- Reviewers report a steep learning curve and say new users need hours of training to become proficient.
- G2 and Capterra reviewers report bugs, slow performance and support replies that do not resolve problems.
- The late-2026 pricing change raised per-user list prices for new workspaces, and heavy AI use requires buying extra credits.
Zoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
