HubSpot Sales Hub vs Outreach Comparison
Compare HubSpot Sales Hub vs Outreach features, pricing, and more.
Last updated: November 2026
HubSpot Sales Hub
6.8/10
Sales CRM and engagement software from HubSpot with pipelines, sequences, calling, forecasting and AI agents, aimed at sales teams from small businesses to enterprises.
Outreach
6.5/10
Outreach is an AI-driven sales execution platform that combines multichannel sequences, conversation intelligence, deal management and forecasting for mid-market and enterprise sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.5/10 |
| Integration | 9/10 | 8/10 |
| Analytics | 7/10 | 8/10 |
| Customization | 6/10 | 7/10 |
| Ease of Use | 8/10 | 6/10 |
| Support | 6/10 | 6/10 |
| Cost | 4/10 | 3/10 |
| Scalability | 7/10 | 9/10 |
| Security | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $20/user/mo Starter | Contact for pricing |
| Estimated cost for 10 users | $200/mo Starter | Contact for pricing |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
Which One Should You Choose?
Why choose HubSpot Sales Hub
- Has a free plan (Outreach does not)
- Higher Ease of Use score (8/10 vs 6/10)
- Higher Integration score (9/10 vs 8/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (8/10 vs 4/10)
Why choose Outreach
- Higher Scalability score (9/10 vs 7/10)
- Higher Analytics score (8/10 vs 7/10)
- Better fit for enterprise (9/10 vs 6/10)
Pros & Cons
HubSpot Sales Hub
Pros
- The free tier for two users and the low-cost Starter edition let small teams try the CRM before committing.
- Built-in calling with a power dialer and voicemail drops includes minutes and phone numbers in every paid edition.
- The HubSpot Marketplace lists more than 2,000 integrations, and Gmail and Outlook extensions let reps work from their inbox.
- It shares one CRM with HubSpot's marketing and service hubs, so data stays unified across departments.
- Professional adds forecasting, conversation intelligence and LinkedIn Sales Navigator sync.
Cons
- Professional and Enterprise carry one-time onboarding fees of $1,500 and $3,500.
- Full workflows and forecasting are reserved for higher tiers, so per-seat costs rise sharply as needs grow.
- Trustpilot reviewers complain about confusing pricing, weak post-sale support and contracts that are hard to exit.
- Some users find workflow setup tedious and say it can require a HubSpot expert.
- Enterprise is offered on annual billing only.
Outreach
Pros
- Covers prospecting sequences, dialing, conversation intelligence, deal management and forecasting in one platform, which can replace several point tools.
- Per-user licensing with no platform fee, and support is included on all tiers according to the vendor.
- Higher tiers raise API limits up to 1,000,000 calls and allow up to 20 custom objects, which leaves room for large and complex deployments.
- Connects to Salesforce, HubSpot, LinkedIn Sales Navigator, ZoomInfo, Slack and the major video meeting tools.
- Capterra reviewers are largely positive, with a reported sentiment split of about 90% positive.
Cons
- No public pricing, so every quote requires a sales conversation.
- Vendr reports that add-ons can raise contract value by 20 to 40%, and that adding seats mid-term can bring higher per-seat rates.
- Typical contracts are annual with 5 to 10 seat minimums and auto-renewal, which reduces flexibility for small teams.
- Capterra reviewers repeatedly mention technical glitches and errors.
- It is not a standalone CRM, so a separate system of record is still needed.
