Freshsales vs HubSpot Comparison
Compare Freshsales vs HubSpot features, pricing, and more.
Last updated: November 2026
Freshsales
6.7/10
Freshworks' sales CRM, with Kanban pipelines, built-in chat, email and phone, and Freddy AI lead and deal scoring, aimed at small and mid-sized sales teams.
HubSpot
6.9/10
HubSpot is a CRM platform with a free tier and paid per-seat Sales Hub plans, plus companion marketing and service hubs, aimed at small and mid-sized businesses.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 6.9/10 |
| Scalability | 6/10 | 7/10 |
| Cost | 8/10 | 5/10 |
| Analytics | 6/10 | 7/10 |
| Customization | 6/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 6/10 | 9/10 |
| Security | 7/10 | 7/10 |
| Support | 5/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $11/user/mo Growth | $20/user/mo Sales Hub Starter |
| Estimated cost for 10 users | $110/mo Growth | $200/mo Sales Hub Starter |
| Features | ||
| Contact Management | ||
| Lead Management | Not listed | |
| Sales Automation | ||
| Reporting & Analytics | ||
| Integrations | ||
| Mobile Access | ||
| Built-in Calling | ||
| Opportunity Management | ||
| Marketing Automation | Not listed | |
| Customer Support Management | Not listed | |
Which One Should You Choose?
Why choose Freshsales
- Lower estimated cost for 10 users: $110/mo vs $200/mo
- Higher Cost score (8/10 vs 5/10)
Why choose HubSpot
- Has a free plan (Freshsales does not)
- Higher Integration score (9/10 vs 6/10)
- Higher Scalability score (7/10 vs 6/10)
- Better fit for enterprise (6/10 vs 4/10)
Pros & Cons
Freshsales
Pros
- Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
- The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
- Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
- It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
- The vendor publishes SOC 2 Type 2 and ISO certification materials.
Cons
- Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
- Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
- Reviewers say reporting is shallow, especially email metrics, and customization is limited.
- Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
- Phone credits, numbers and AI agent sessions cost extra beyond the seat price.
HubSpot
Pros
- The free CRM has no time limit and covers contacts, deals, tickets, a shared inbox, a reporting dashboard and mobile apps.
- The HubSpot Marketplace lists over 2,000 integrations.
- Sales, marketing and service hubs share one customer database, so teams avoid syncing separate tools.
- G2 reviewers often praise the sales automation and how easy everyday use is.
Cons
- The free tier is now limited to two users and 1,000 contacts.
- Professional and Enterprise tiers require one-time onboarding fees of $1,500 to $7,000, depending on the hub.
- Reviewers report a steep price jump from Starter to Professional, and extra costs from marketing-contact tiers and credits.
- Reviewers cite annual contract lock-in and setup and administration complexity as recurring complaints.
