Freshsales
6.7/10Freshworks' sales CRM, with Kanban pipelines, built-in chat, email and phone, and Freddy AI lead and deal scoring, aimed at small and mid-sized sales teams.
Data last updated November 2026 · Our methodology
Overview
Freshsales is the sales CRM from Freshworks. It handles lead capture, qualification and routing, Kanban-style deal pipelines, and a 360-degree record for each customer. Chat, email and phone are built in, so reps can work without separate dialer or inbox tools. Freddy AI, Freshworks' assistant, scores contacts by intent, offers deal insights and can draft emails. It ties in closely with other Freshworks products such as Freshdesk and Freshchat. Pricing is per user, and the vendor publishes it billed annually: Growth is $9, Pro $39 and Enterprise $59 per user per month. Third-party pricing trackers report $11, $47 and $71 on monthly billing. Two add-ons are sold on every plan: branded documents at $19 per user per month, and Freddy AI Agent sessions at $49 per 100. A 21-day trial is offered. Much of the useful functionality sits in Pro: sales sequences, contact scoring, territory management and multiple pipelines. Sandbox, audit logs, custom modules and field-level permissions are Enterprise-only, so the Growth tier is fairly thin. Reviewers mostly come from small and mid-sized firms. Their usual complaints are limited reporting depth, customization limits, uneven support, and billing, renewal and cancellation disputes with Freshworks.
Our Rating
Who Freshsales is best for
Good fit
It is built around pipelines, sequences, calling and AI lead scoring for sales reps.
The low per-user Growth price and built-in phone and email suit small teams, and most reviewers are SMBs.
- Mid-Market7/10
Pro and Enterprise add territories, forecasting, sandbox and audit logs, which suit growing mid-sized teams.
The vendor pitches Growth at startups, but sequences and custom reports require upgrading to Pro.
Less suited
Reviews skew toward SMBs, and it fits less well with enterprise systems such as NetSuite, Marketo and Pardot.
Pros & Cons
Pros
- Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
- The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
- Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
- It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
- The vendor publishes SOC 2 Type 2 and ISO certification materials.
Cons
- Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
- Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
- Reviewers say reporting is shallow, especially email metrics, and customization is limited.
- Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
- Phone credits, numbers and AI agent sessions cost extra beyond the seat price.
Key Features
Freshsales Pricing
Growth
or $108/user/year (save 18%)
- Kanban view
- Custom fields
- Basic workflows
- Email templates
- Contact lifecycle stages
- Built-in chat, email and phone
Pro
or $468/user/year (save 17%)
- Deal insights
- Contact scoring
- Sales sequences
- Everything in Growth
- Territory management
- Custom sales activities
Enterprise
or $708/user/year (save 17%)
- Sandbox
- Audit logs
- Custom modules
- Everything in Pro
- Forecasting insights
- Field-level permissions
Frequently Asked Questions
The current Freshworks pricing page shows only paid Growth, Pro and Enterprise plans, plus a 21-day trial. Some 2026 reviews still mention a free plan for up to 3 users, so confirm with Freshworks before counting on it.
Freshworks publishes annual prices of $9, $39 and $59 per user per month and says annual billing saves 20%. Third-party trackers report monthly-billing prices of about $11, $47 and $71 per user.
Pro. Growth covers pipelines, email templates, built-in phone and basic workflows. Contact scoring, deal insights, sequences and territory management start at Pro.
Built-in phone is included from Growth, but pricing trackers note that phone credits and numbers for outbound calling are billed separately.
CostBench reports that contracts auto-renew and that mid-term seat or tier downgrades are not allowed. Cancellation must be requested before renewal, and some reviewers describe long cancellation disputes.
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