ConnectWise PSA vs Zoho Projects: Complete Comparison (2026)
An in-depth comparison of ConnectWise PSA and Zoho Projects to help you choose the right tool for your business.
Last updated: November 2026
ConnectWise PSA
5.9/10
ConnectWise PSA (formerly ConnectWise Manage) is professional services automation software that gives managed service providers ticketing, projects, time tracking, billing, and reporting in one system.
Zoho Projects
7.3/10
Cloud project management software with tasks, Gantt charts, timesheets, issue tracking and automation, built for small and mid-sized teams using the Zoho suite.
Feature-by-Feature Comparison
| Feature | | Z Zoho Projects |
|---|---|---|
| Scores | ||
| Overall Rating | 5.9/10 | 7.3/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 3/10 | 9/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 4/10 | 6/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 8/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 4/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $4/user/mo Premium |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| App integrations | ||
| Client collaboration | ||
| Dashboards | ||
| Reporting | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Scheduling | Not listed | |
| Task lists | Not listed | |
| Team messaging | Not listed | |
| Timeline view | Not listed | |
| Whiteboards | Not listed | |
ConnectWise PSA vs Zoho Projects cost by team size
| Team size | ConnectWise PSA | Zoho Projects |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | FreeFree |
| 10 users | Contact for pricing | Contact for pricing |
| 25 users | Contact for pricing | Contact for pricing |
| 50 users | Contact for pricing | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose ConnectWise PSA
- Higher Integration score (8/10 vs 7/10)
- Higher Scalability score (8/10 vs 7/10)
- Better fit for it teams (9/10 vs 4/10)
ZWhy choose Zoho Projects
- Has a free plan (ConnectWise PSA does not)
- Higher Cost score (9/10 vs 3/10)
- Higher Ease of Use score (6/10 vs 4/10)
- Better fit for small business (9/10 vs 3/10)
- Better fit for startups (8/10 vs 2/10)
Pros & Cons
ConnectWise PSA
Pros
- Ticketing goes deep, with SLA timers, routing rules, and service boards for MSP service desks.
- Billing handles recurring agreements, time and materials, and prepaid blocks, and syncs with QuickBooks and Xero.
- Time entries link directly to tickets, projects, and agreements, which helps capture billable work.
- A large ecosystem through the ConnectWise Marketplace and native RMM ticket creation.
Cons
- Reviewers report a learning curve of several weeks, plus ongoing work to maintain boards and workflows.
- There are no public prices, and independent estimates of 75 to 145 USD per user per month exceed many rivals.
- Users mention a dated, cluttered interface and slow performance at peak times.
- Reviewers cite uneven support, account manager turnover, and price increases at renewal.
ZZoho Projects
Pros
- Paid plans start at $4 per user per month on annual billing, which reviewers rank among the cheapest in the category.
- The free plan supports 5 users and 3 projects, enough for very small teams to run real work.
- Built-in timers, timesheets with approvals, and budgeting serve teams that bill for their time.
- Blueprints, automation rules and custom functions allow detailed workflow control.
- Integrates closely with other Zoho apps such as Desk, Analytics and Sprints.
Cons
- Reviewers say the learning curve is steep, especially for blueprints and custom functions.
- Client and guest access cost extra on top of the plan price.
- Users report weaker portfolio and multi-project management than enterprise-focused rivals.
- Some reviewers find the configuration screens crowded and say support can be slow to respond.
- The free plan has no project templates, and its automation limit is low at 50 actions per month.
Not sold on either?
Frequently Asked Questions
Zoho Projects scores higher on our Project Management criteria: 7.3/10 against 5.9/10 for ConnectWise PSA. The largest gap is in Cost: 3/10 for ConnectWise PSA and 9/10 for Zoho Projects.
Zoho Projects has a free plan; ConnectWise PSA does not list one.
Zoho Projects is the better fit for small business: we rate it 9/10 for them, against 3/10 for ConnectWise PSA.
