ConnectWise PSA
5.9/10ConnectWise PSA (formerly ConnectWise Manage) is professional services automation software that gives managed service providers ticketing, projects, time tracking, billing, and reporting in one system.
Data last updated November 2026 · Our methodology
Overview
ConnectWise PSA, formerly ConnectWise Manage, is the business management system at the centre of the ConnectWise platform for managed service providers and IT service firms. It brings together a service desk with SLA alerts and ticket routing, project management that shows progress next to resource capacity, minute-level time entry tied to tickets, projects and agreements, and billing for recurring agreements, time and materials, and prepaid blocks. Sales opportunities connect to quotes through ConnectWise CPQ, and newer AI service desk agents triage tickets and suggest fixes. It suits established MSPs with complex billing and the staff to configure it. Independent reviewers describe it as best for shops with roughly 15 or more technicians. It is sold in two packages, Essentials and Pro. Pro adds quoting, sales, procurement, and finance. ConnectWise publishes no list prices. Third-party estimates, which come from data firms and competitor sites, range from about 75 to 145 USD per user per month on annual contracts, plus implementation fees. Integrations include ConnectWise RMM, which turns device alerts into tickets, accounting sync with QuickBooks and Xero, the ConnectWise Marketplace of certified partner integrations, and an API. Its main limitation is complexity. Reviewers report a steep learning curve, a dated interface, ongoing administration of boards and workflows, and costly migration once it is configured. As a project tool it is aimed at IT service delivery rather than general team work management.
Our Rating
Who ConnectWise PSA is best for
Good fit
It is built for MSPs and IT service firms, with RMM alerts creating tickets.
- Mid-Market8/10
Reviewers say it fits established MSPs with 15 or more technicians, complex billing, and staff to run the configuration.
- Customer Support Teams7/10
Its service desk has SLA timers, routing rules and AI triage.
Deployments of 50 or more users reportedly negotiate lower per-user rates, and the product covers service, projects, finance, and procurement.
Less suited
It suits IT service consultancies that bill time against projects and agreements, but it is built around MSP workflows.
It is built for IT service firms rather than creative agencies.
Reviewers call it a poor fit for small teams that need fast setup, published pricing, and no dedicated admin.
It costs an estimated 75 to 145 USD per user and suits shops with 15 or more technicians.
Quote-based per-user licensing and heavy configuration are excessive for a solo practitioner.
Pros & Cons
Pros
- Ticketing goes deep, with SLA timers, routing rules, and service boards for MSP service desks.
- Billing handles recurring agreements, time and materials, and prepaid blocks, and syncs with QuickBooks and Xero.
- Time entries link directly to tickets, projects, and agreements, which helps capture billable work.
- A large ecosystem through the ConnectWise Marketplace and native RMM ticket creation.
Cons
- Reviewers report a learning curve of several weeks, plus ongoing work to maintain boards and workflows.
- There are no public prices, and independent estimates of 75 to 145 USD per user per month exceed many rivals.
- Users mention a dated, cluttered interface and slow performance at peak times.
- Reviewers cite uneven support, account manager turnover, and price increases at renewal.
Key Features
ConnectWise PSA Pricing
Essentials
- Time tracking
- Project management
- Quote-based pricing
- Service desk ticketing
- Reporting and business analytics
Pro
- Finance
- Procurement
- Quoting and sales
- Quote-based pricing
- Everything in Essentials
Frequently Asked Questions
ConnectWise does not publish prices and quotes them through sales. Third-party data suggests about 95 to 145 USD per user per month for 10 to 25 users on annual contracts, with lower rates for larger deployments.
Yes. ConnectWise offers free trials, live demos, and on-demand demos from the PSA product page.
Essentials covers service desk, projects, time tracking, and reporting. Pro adds quoting, sales, procurement, and finance features.
Yes. ConnectWise RMM can turn device alerts into PSA tickets. Accounting sync with QuickBooks and Xero is supported, and more integrations are listed in the ConnectWise Marketplace.
Yes. ConnectWise Manage was renamed ConnectWise PSA.
Reviewers suggest smaller shops without a dedicated administrator may struggle with setup, and often look at Syncro or Atera instead.
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