AfterShip SMS
5.9/10AfterShip SMS sends SMS and email marketing to Shopify merchants, with automations, popups, segmentation and messages linked to order tracking.
Data last updated November 2026 · Our methodology
Overview
AfterShip SMS is the text-messaging side of AfterShip's marketing app, which appears on the Shopify App Store as AfterShip Email Marketing, SMS. The app used to be sold under the Automizely brand. Merchants can send bulk and personalized SMS, schedule messages, and share discount codes. They can also automate order confirmations, shipment tracking updates, subscription renewals and welcome texts. The same app covers email campaigns, drip flows, cart and checkout recovery, newsletters, landing pages, popups such as spin wheels, segmentation, A/B testing and a built-in CRM. It suits small and mid-sized Shopify stores that already use AfterShip for tracking and want marketing messages in the same place. On Shopify, pricing is tiered by contact count. A free plan covers 300 contacts and 3,000 emails. Essentials costs $11 a month for 500 contacts. Pro costs $119 and Premium $179, each for up to 10,000 contacts, and annual billing is cheaper. AfterShip's SMS pricing page, seen only in search results, mentions an SMS Pro plan from $25 a month with yearly SMS credits, a custom-priced Enterprise tier, and paid Silver and Gold support upgrades. The app connects with Shopify Checkout, Shopify Flow, AfterShip Tracking and Klaviyo. The main drawback is account reliability. In 2025 and 2026, low-star reviewers report sending suspensions over bounce or spam thresholds, disputed charges, refused refunds, and slow or bot-only support.
Our Rating
Who AfterShip SMS is best for
Good fit
It is a Shopify app with cart recovery and order tracking texts.
There is a free plan and a low-cost Essentials plan, and it installs straight into Shopify stores.
New stores can start free with 300 contacts and get a 7-day trial on paid plans.
Less suited
It covers email, SMS, popups and segmentation, but its depth is limited compared with dedicated platforms.
- Mid-Market5/10
Paid plans go up to 10,000 contacts, and larger lists need higher or custom plans.
There is an Enterprise tier, but the product mainly targets small and mid-sized Shopify stores.
- Logistics3/10
Its shipment tracking texts serve merchants, not transport companies.
Pros & Cons
Pros
- Combines SMS, email, popups and cart recovery in one Shopify app, so small stores need fewer separate tools
- There is a free plan, and Essentials costs $11 a month, which makes it cheap to start
- Rated 4.8 from more than 2,300 Shopify reviews, and many reviewers praise how easy the features are to use
- Includes transactional SMS for order confirmations and tracking, drawing on AfterShip's shipment tracking
Cons
- Low-star reviewers in 2025 and 2026 report sending suspensions over bounce or spam thresholds, sometimes during busy seasons
- Reviewers describe billing disputes, unwanted plan upgrades and refused refunds
- Some users found support slow or limited to bot replies
- Unused communication credits expire and cannot be extended, according to a 2025 reviewer
- A business email domain is required, so Gmail addresses are not accepted
Key Features
AfterShip SMS Pricing
Essentials
or $108/year (save 18%)
- 7-day free trial
- Unlimited emails
- Up to 500 contacts
Pro
or $1,188/year (save 17%)
- Upsell popups
- 7-day free trial
- Countdown timers
- Up to 10,000 contacts
- Product recommendations
Premium
or $1,788/year (save 17%)
- Birthday emails
- 7-day free trial
- Customer segmentation
- Up to 10,000 contacts
- AI-powered recommendations
- Price-drop and back-in-stock emails
Frequently Asked Questions
Yes. The Shopify listing has a free plan for 300 contacts and 3,000 emails, and each paid plan comes with a 7-day free trial.
Shopify bills the charges in USD every 30 days, or yearly if you choose annual billing. AfterShip says a subscription keeps running until you cancel it, and several reviewers were refused refunds for months they did not use.
In its replies to reviews, AfterShip says it pauses accounts with high bounce rates, spam complaints or low domain reputation.
The listing names Shopify Checkout, Shopify Flow, AfterShip Tracking and Klaviyo.
Yes. AfterShip sells Silver and Gold support upgrades. Silver costs 20% of the product subscription fee, with a $200 monthly minimum per product.
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