Kylas Sales CRM vs Zoho CRM Comparison
Compare Kylas Sales CRM vs Zoho CRM features, pricing, and more.
Last updated: November 2026
Kylas Sales CRM
6.7/10
Pune-built sales CRM for Indian small and mid-sized businesses. It handles leads, deals, calling, WhatsApp and workflows, and pricing is flat with unlimited users.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 7.2/10 |
| Customization | 6/10 | 8/10 |
| Analytics | 6/10 | 7/10 |
| Integration | 6/10 | 8/10 |
| Support | 7/10 | 5/10 |
| Ease of Use | 8/10 | 6/10 |
| Security | 5/10 | 7/10 |
| Cost | 8/10 | 8/10 |
| Scalability | 6/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | ₹12,999/mo Elevate | $20/user/mo Standard |
| Estimated cost for 10 users | Free Embark | $200/mo Standard |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
Which One Should You Choose?
Why choose Kylas Sales CRM
- Higher Support score (7/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 6/10)
- Better fit for field teams (7/10 vs 4/10)
Why choose Zoho CRM
- Higher Customization score (8/10 vs 6/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for enterprise (6/10 vs 3/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
Kylas Sales CRM
Pros
- Unlimited users on every plan, so adding reps does not raise the bill
- Lifetime free plan that includes pipelines, quotations, reports and the mobile app
- Telephony, SMS and WhatsApp are built in on Elevate, which suits Indian sales workflows
- Review averages of about 4.7 to 4.8 on G2 and Capterra, with simple interface and support often praised
- AI lead scoring and call sentiment analysis are part of the product
Cons
- 2FA, BI analytics, email tracking and goals cost extra on Elevate
- The free plan has no workflows, email, API or support
- Reviewers report slow loading and want more advanced features
- No published compliance certifications such as SOC 2 or ISO 27001
- Pricing pages are inconsistent, with different free-plan record limits and unclear paid prices
Zoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
