Freshsales vs Odoo Comparison
Compare Freshsales vs Odoo features, pricing, and more.
Last updated: November 2026
Freshsales
6.7/10
Freshworks' sales CRM, with Kanban pipelines, built-in chat, email and phone, and Freddy AI lead and deal scoring, aimed at small and mid-sized sales teams.
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 7.2/10 |
| Scalability | 6/10 | 7/10 |
| Cost | 8/10 | 8/10 |
| Analytics | 6/10 | 7/10 |
| Customization | 6/10 | 9/10 |
| Ease of Use | 8/10 | 5/10 |
| Integration | 6/10 | 8/10 |
| Security | 7/10 | 7/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $11/user/mo Growth | €31/user/mo Standard |
| Estimated cost for 10 users | $110/mo Growth | Free One App Free |
| Features | ||
| Built-in Calling | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
Freshsales vs Odoo cost by team size
| Team size | Freshsales | Odoo |
|---|---|---|
| 1 user | $11/moGrowth | FreeOne App Free |
| 5 users | $55/moGrowth | FreeOne App Free |
| 10 users | $110/moGrowth | FreeOne App Free |
| 25 users | $275/moGrowth | FreeOne App Free |
| 50 users | $550/moGrowth | FreeOne App Free |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Freshsales
- Higher Ease of Use score (8/10 vs 5/10)
Why choose Odoo
- Has a free plan (Freshsales does not)
- Higher Customization score (9/10 vs 6/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for marketing teams (6/10 vs 4/10)
Pros & Cons
Freshsales
Pros
- Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
- The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
- Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
- It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
- The vendor publishes SOC 2 Type 2 and ISO certification materials.
Cons
- Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
- Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
- Reviewers say reporting is shallow, especially email metrics, and customization is limited.
- Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
- Phone credits, numbers and AI agent sessions cost extra beyond the seat price.
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
Not sold on either?
Frequently Asked Questions
Odoo scores higher on our CRM criteria: 7.2/10 against 6.7/10 for Freshsales. The largest gap is in Customization: 6/10 for Freshsales and 9/10 for Odoo.
Odoo has a free plan; Freshsales does not list one.
Odoo is the better fit for marketing teams: we rate it 6/10 for them, against 4/10 for Freshsales.
