EngageBay vs Vtiger CRM Comparison
Compare EngageBay vs Vtiger CRM features, pricing, and more.
Last updated: November 2026
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Vtiger CRM
6.1/10
Vtiger CRM is a cloud CRM suite for small and mid-sized businesses. It combines sales, marketing, help desk, and project management in one product.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.1/10 |
| Customization | 5/10 | 7/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 7/10 | 5/10 |
| Support | 7/10 | 6/10 |
| Ease of Use | 7/10 | 5/10 |
| Security | 5/10 | 5/10 |
| Cost | 8/10 | 8/10 |
| Scalability | 4/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $15/user/mo Basic | $12/user/mo One Growth |
| Estimated cost for 10 users | Free Free | Free One Pilot |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
EngageBay vs Vtiger CRM cost by team size
EngageBay and Vtiger CRM cost the same up to 10 users; EngageBay costs less from 25 users.
| Team size | EngageBay | Vtiger CRM |
|---|---|---|
| 1 user | FreeFree | FreeOne Pilot |
| 5 users | FreeFree | FreeOne Pilot |
| 10 users | FreeFree | FreeOne Pilot |
| 25 users | $375/moBasic | $1,250/moOne AI |
| 50 users | $750/moBasic | $2,500/moOne AI |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EngageBay
- Higher Integration score (7/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for freelancers (7/10 vs 5/10)
Why choose Vtiger CRM
- Higher Customization score (7/10 vs 5/10)
- Higher Scalability score (6/10 vs 4/10)
- Better fit for mid-market (7/10 vs 4/10)
- Better fit for enterprise (4/10 vs 2/10)
Pros & Cons
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Vtiger CRM
Pros
- The free plan supports up to 10 users, which is generous compared with many CRMs.
- Sales, marketing email, help desk, and project management come in one subscription.
- Single App User seats cut costs for staff who only need one module.
- Customers can choose data hosting in regions including the US, EU, UK, India, and Australia.
- Reviewers on G2 and Capterra (about 4.3 out of 5) praise its affordability and customization.
Cons
- Reviewers describe the interface as cluttered and say it changes after updates.
- Lower plans cap records, pipelines, automations, and marketing emails.
- Reviewers call the third-party integrations limited.
- The public security page does not mention SOC 2, ISO certification, or SSO.
- Users report bugs after updates, and a 2025 Trustpilot review describes an account deleted without warning.
Not sold on either?
Frequently Asked Questions
EngageBay scores higher on our CRM criteria: 6.3/10 against 6.1/10 for Vtiger CRM. The largest gap is in Customization: 5/10 for EngageBay and 7/10 for Vtiger CRM.
Both are free for 10 users.
Yes, both EngageBay and Vtiger CRM have a free plan.
Vtiger CRM is the better fit for mid-market: we rate it 7/10 for them, against 4/10 for EngageBay.
