Brevo vs EngageBay Comparison
Compare Brevo vs EngageBay features, pricing, and more.
Last updated: November 2026
Brevo
6.9/10
Brevo, formerly Sendinblue, is a multichannel marketing platform for email, SMS, WhatsApp, automation and transactional messaging, with a built-in sales CRM for small and mid-sized businesses.
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.3/10 |
| Customization | 6/10 | 5/10 |
| Analytics | 6/10 | 5/10 |
| Integration | 7/10 | 7/10 |
| Support | 5/10 | 7/10 |
| Ease of Use | 8/10 | 7/10 |
| Security | 7/10 | 5/10 |
| Cost | 8/10 | 8/10 |
| Scalability | 7/10 | 4/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $9/mo Starter | $15/user/mo Basic |
| Estimated cost for 10 users | $499/mo Professional | Free Free |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Landing Pages | Not listed | |
| SMS Marketing | Not listed | |
| E-commerce Features | Not listed | |
| Email Marketing | Not listed | |
| Segmentation | Not listed | |
| A/B Testing | Not listed | |
Brevo vs EngageBay cost by team size
Brevo and EngageBay cost the same at 1 user; EngageBay costs less from 5 to 10 users.
| Team size | Brevo | EngageBay |
|---|---|---|
| 1 user | FreeFree | FreeFree |
| 5 users | $499/moProfessional | FreeFree |
| 10 users | $499/moProfessional | FreeFree |
| 25 users | Contact for pricing | $375/moBasic |
| 50 users | Contact for pricing | $750/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Brevo
- Higher Scalability score (7/10 vs 4/10)
- Higher Security score (7/10 vs 5/10)
- Better fit for enterprise (4/10 vs 2/10)
- Better fit for mid-market (6/10 vs 4/10)
Why choose EngageBay
- Lower estimated cost for 10 users: Free vs $499/mo
- Higher Support score (7/10 vs 5/10)
Pros & Cons
Brevo
Pros
- The free plan sends 300 emails a day and allows up to 100,000 contacts, which is generous for testing the product or for very small lists.
- Pricing is based mainly on how many emails you send, so businesses with large lists that email rarely can keep costs low.
- Transactional email through an API and SMTP, outbound webhooks and a Zapier connector are included on every plan, including Free.
- Email, SMS, WhatsApp, push, live chat and a sales CRM are available from one vendor.
Cons
- On Starter and Standard, the lowest send tiers cap contacts at 500 to 2,500, which can force earlier upgrades.
- Pop-ups, contact scoring, WhatsApp, inbound webhooks and phone support all require Professional, which starts at $499 a month.
- Many reviewers on Capterra and Trustpilot report sudden account suspensions with unclear reasons and slow reinstatement.
- SMS and WhatsApp are billed as prepaid credits on top of the plan price, and the CRM is a separate purchase.
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Not sold on either?
Frequently Asked Questions
Brevo scores higher on our CRM criteria: 6.9/10 against 6.3/10 for EngageBay. The largest gap is in Scalability: 7/10 for Brevo and 4/10 for EngageBay.
EngageBay costs less for 10 users: free on its Free plan, against about $499/mo on its Professional plan for Brevo, billed monthly.
Yes, both Brevo and EngageBay have a free plan.
Brevo is the better fit for enterprise: we rate it 4/10 for them, against 2/10 for EngageBay.
