Agile CRM vs EngageBay Comparison
Compare Agile CRM vs EngageBay features, pricing, and more.
Last updated: November 2026
Agile CRM
5.7/10
Agile CRM is a low-cost CRM for small businesses that combines contact and deal management, marketing automation, telephony and a helpdesk.
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.7/10 | 6.3/10 |
| Analytics | 4/10 | 5/10 |
| Cost | 8/10 | 8/10 |
| Customization | 6/10 | 5/10 |
| Ease of Use | 5/10 | 7/10 |
| Integration | 6/10 | 7/10 |
| Scalability | 4/10 | 4/10 |
| Security | 5/10 | 5/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $15/user/mo Starter | $15/user/mo Basic |
| Estimated cost for 10 users | Free Free | Free Free |
| Features | ||
| Marketing Automation | ||
| Built-in Calling | ||
| Customer Support Management | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
| Collaboration | Not listed | |
Which One Should You Choose?
Why choose Agile CRM
- Higher Customization score (6/10 vs 5/10)
Why choose EngageBay
- Higher Ease of Use score (7/10 vs 5/10)
- Higher Support score (7/10 vs 5/10)
Pros & Cons
Agile CRM
Pros
- The free plan allows up to 10 users and 1,000 contacts, which is generous for a small team trying out a CRM.
- Sales, marketing automation and helpdesk tickets share one contact record, so small businesses do not need separate tools.
- Native connectors cover Shopify, WooCommerce, Magento, Stripe, Twilio and RingCentral, and a REST API is available.
- Reviewers on G2 and Capterra rate it about 4 out of 5 and often praise the number of features for the price.
Cons
- Starter allows only three integrations and five automations, so many teams must move to Regular, which costs several times more.
- The low advertised prices require a longer commitment, and monthly billing is much higher.
- Reviewers describe a dated, cluttered interface that can load slowly.
- Reporting is basic, with no forecasting or multi-touch attribution.
- Support quality is inconsistent. Phone support is only available in business hours, and some users report slow responses and trouble getting refunds.
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
