Brevo vs Vtiger CRM Comparison
Compare Brevo vs Vtiger CRM features, pricing, and more.
Last updated: November 2026
Brevo
6.9/10
Brevo, formerly Sendinblue, is a multichannel marketing platform for email, SMS, WhatsApp, automation and transactional messaging, with a built-in sales CRM for small and mid-sized businesses.
Vtiger CRM
6.1/10
Vtiger CRM is a cloud CRM suite for small and mid-sized businesses. It combines sales, marketing, help desk, and project management in one product.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.1/10 |
| Customization | 6/10 | 7/10 |
| Analytics | 6/10 | 6/10 |
| Integration | 7/10 | 5/10 |
| Support | 5/10 | 6/10 |
| Ease of Use | 8/10 | 5/10 |
| Security | 7/10 | 5/10 |
| Cost | 8/10 | 8/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $9/mo Starter | $12/user/mo One Growth |
| Estimated cost for 10 users | $499/mo Professional | Free One Pilot |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Landing Pages | Not listed | |
| SMS Marketing | Not listed | |
| E-commerce Features | Not listed | |
| Email Marketing | Not listed | |
| Segmentation | Not listed | |
| A/B Testing | Not listed | |
Brevo vs Vtiger CRM cost by team size
Brevo and Vtiger CRM cost the same at 1 user; Vtiger CRM costs less from 5 to 10 users.
| Team size | Brevo | Vtiger CRM |
|---|---|---|
| 1 user | FreeFree | FreeOne Pilot |
| 5 users | $499/moProfessional | FreeOne Pilot |
| 10 users | $499/moProfessional | FreeOne Pilot |
| 25 users | Contact for pricing | $1,250/moOne AI |
| 50 users | Contact for pricing | $2,500/moOne AI |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Brevo
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Integration score (7/10 vs 5/10)
- Better fit for freelancers (7/10 vs 5/10)
Why choose Vtiger CRM
- Lower estimated cost for 10 users: Free vs $499/mo
- Higher Customization score (7/10 vs 6/10)
- Higher Support score (6/10 vs 5/10)
Pros & Cons
Brevo
Pros
- The free plan sends 300 emails a day and allows up to 100,000 contacts, which is generous for testing the product or for very small lists.
- Pricing is based mainly on how many emails you send, so businesses with large lists that email rarely can keep costs low.
- Transactional email through an API and SMTP, outbound webhooks and a Zapier connector are included on every plan, including Free.
- Email, SMS, WhatsApp, push, live chat and a sales CRM are available from one vendor.
Cons
- On Starter and Standard, the lowest send tiers cap contacts at 500 to 2,500, which can force earlier upgrades.
- Pop-ups, contact scoring, WhatsApp, inbound webhooks and phone support all require Professional, which starts at $499 a month.
- Many reviewers on Capterra and Trustpilot report sudden account suspensions with unclear reasons and slow reinstatement.
- SMS and WhatsApp are billed as prepaid credits on top of the plan price, and the CRM is a separate purchase.
Vtiger CRM
Pros
- The free plan supports up to 10 users, which is generous compared with many CRMs.
- Sales, marketing email, help desk, and project management come in one subscription.
- Single App User seats cut costs for staff who only need one module.
- Customers can choose data hosting in regions including the US, EU, UK, India, and Australia.
- Reviewers on G2 and Capterra (about 4.3 out of 5) praise its affordability and customization.
Cons
- Reviewers describe the interface as cluttered and say it changes after updates.
- Lower plans cap records, pipelines, automations, and marketing emails.
- Reviewers call the third-party integrations limited.
- The public security page does not mention SOC 2, ISO certification, or SSO.
- Users report bugs after updates, and a 2025 Trustpilot review describes an account deleted without warning.
Not sold on either?
Frequently Asked Questions
Brevo scores higher on our CRM criteria: 6.9/10 against 6.1/10 for Vtiger CRM. The largest gap is in Ease of Use: 8/10 for Brevo and 5/10 for Vtiger CRM.
Vtiger CRM costs less for 10 users: free on its One Pilot plan, against about $499/mo on its Professional plan for Brevo, billed monthly.
Yes, both Brevo and Vtiger CRM have a free plan.
Brevo is the better fit for freelancers: we rate it 7/10 for them, against 5/10 for Vtiger CRM.
