Microsoft Dynamics 365 Sales vs Salesforce Sales Cloud Comparison
Compare Microsoft Dynamics 365 Sales vs Salesforce Sales Cloud features, pricing, and more.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Salesforce Sales Cloud
7.2/10
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.2/10 |
| Customization | 9/10 | 10/10 |
| Analytics | 8/10 | 9/10 |
| Cost | 3/10 | 2/10 |
| Ease of Use | 4/10 | 4/10 |
| Integration | 9/10 | 10/10 |
| Scalability | 9/10 | 10/10 |
| Security | 8/10 | 9/10 |
| Support | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $65/user/mo Sales Professional | $25/user/mo Starter Suite |
| Estimated cost for 10 users | $650/mo Sales Professional | $250/mo Starter Suite |
| Features | ||
| Contact Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Sales Automation | ||
| Reporting & Analytics | ||
| Integrations | ||
| Mobile Access | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Cost score (3/10 vs 2/10)
Why choose Salesforce Sales Cloud
- Has a free plan (Microsoft Dynamics 365 Sales does not)
- Lower estimated cost for 10 users: $250/mo vs $650/mo
- Higher Customization score (10/10 vs 9/10)
- Higher Analytics score (9/10 vs 8/10)
- Better fit for small business (5/10 vs 3/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Salesforce Sales Cloud
Pros
- AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
- Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
- It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
- Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
- Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.
Cons
- List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
- Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
- Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
- Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
- Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.
