Microsoft Dynamics 365 Sales vs Oracle CX Sales: Complete Comparison (2026)
An in-depth comparison of Microsoft Dynamics 365 Sales and Oracle CX Sales to help you choose the right tool for your business.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Oracle CX Sales
5.7/10
Oracle CX Sales is an enterprise sales force automation CRM on Oracle Fusion Cloud, covering accounts, opportunities, forecasting, and AI-assisted selling for large sales organizations.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 5.7/10 |
| Integration | 9/10 | 6/10 |
| Analytics | 8/10 | 7/10 |
| Customization | 9/10 | 8/10 |
| Ease of Use | 4/10 | 4/10 |
| Support | 6/10 | 4/10 |
| Cost | 3/10 | 2/10 |
| Scalability | 9/10 | 9/10 |
| Security | 8/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $65/user/mo Sales Professional | Contact for pricing |
| Estimated cost for 10 users | $650/mo Sales Professional | Contact for pricing |
| Features | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Collaboration | Not listed | |
Microsoft Dynamics 365 Sales vs Oracle CX Sales cost by team size
| Team size | Microsoft Dynamics 365 Sales | Oracle CX Sales |
|---|---|---|
| 1 user | $65/moSales Professional | Contact for pricing |
| 5 users | $325/moSales Professional | Contact for pricing |
| 10 users | $650/moSales Professional | Contact for pricing |
| 25 users | $1,625/moSales Professional | Contact for pricing |
| 50 users | $3,250/moSales Professional | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Integration score (9/10 vs 6/10)
- Higher Support score (6/10 vs 4/10)
- Better fit for mid-market (7/10 vs 5/10)
Why choose Oracle CX Sales
Our data shows no clear advantage over Microsoft Dynamics 365 Sales.
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Oracle CX Sales
Pros
- Native fit with Oracle ERP and order management gives continuous quote-to-cash processes for existing Oracle customers.
- Quarterly updates add generative and agentic AI, such as AI-written emails in Outlook, contact creation from email signatures, and the Sales Orchestration agents.
- Reviewers point to strong security and auditable controls that suit regulated industries.
- Deep configuration, forecasting, territory, and quota capabilities for large sales organizations.
Cons
- No public pricing, and third-party estimates of $150 to $200 per user per month put it at the expensive end.
- Implementation is complex and usually depends on partners or in-house Fusion expertise.
- Reviewers report a steeper learning curve than simpler CRMs.
- Third-party integration and marketplace options are thinner outside Oracle stacks.
- Support sentiment is mixed, with complaints about slow or hard-to-reach help.
- Seat counts can be reduced only at renewal, according to licensing advisors.
Not sold on either?
Frequently Asked Questions
Microsoft Dynamics 365 Sales scores higher on our AI Software criteria: 6.8/10 against 5.7/10 for Oracle CX Sales. The largest gap is in Integration: 9/10 for Microsoft Dynamics 365 Sales and 6/10 for Oracle CX Sales.
No, neither Microsoft Dynamics 365 Sales nor Oracle CX Sales lists a free plan.
Microsoft Dynamics 365 Sales is the better fit for mid-market: we rate it 7/10 for them, against 5/10 for Oracle CX Sales.
