Microsoft Dynamics 365 Sales vs monday CRM Comparison
Compare Microsoft Dynamics 365 Sales vs monday CRM features, pricing, and more.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.4/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 8/10 | 7/10 |
| Cost | 3/10 | 6/10 |
| Ease of Use | 4/10 | 8/10 |
| Integration | 9/10 | 8/10 |
| Scalability | 9/10 | 7/10 |
| Security | 8/10 | 8/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $65/user/mo Sales Professional | $18/user/mo Basic |
| Estimated cost for 10 users | $650/mo Sales Professional | $180/mo Basic |
| Features | ||
| Contact Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Sales Automation | ||
| Reporting & Analytics | ||
| Integrations | ||
| Collaboration | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Scalability score (9/10 vs 7/10)
- Higher Customization score (9/10 vs 8/10)
- Better fit for enterprise (9/10 vs 6/10)
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $650/mo
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for small business (7/10 vs 3/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
