CloudTalk vs Microsoft Dynamics 365 Sales: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Microsoft Dynamics 365 Sales to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.8/10 |
| Integration | 8/10 | 9/10 |
| Analytics | 7/10 | 8/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 8/10 | 4/10 |
| Support | 6/10 | 6/10 |
| Cost | 6/10 | 3/10 |
| Scalability | 7/10 | 9/10 |
| Security | 6/10 | 8/10 |
| Output Quality | 7/10 | Not listed |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €34/user/mo Starter | $65/user/mo Sales Professional |
| Estimated cost for 10 users | €340/mo Starter | $650/mo Sales Professional |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Text Generation | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
CloudTalk vs Microsoft Dynamics 365 Sales cost by team size
| Team size | CloudTalk | Microsoft Dynamics 365 Sales |
|---|---|---|
| 1 user | €34/moStarter | $65/moSales Professional |
| 5 users | €170/moStarter | $325/moSales Professional |
| 10 users | €340/moStarter | $650/moSales Professional |
| 25 users | €850/moStarter | $1,625/moSales Professional |
| 50 users | €1,700/moStarter | $3,250/moSales Professional |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 3/10)
Why choose Microsoft Dynamics 365 Sales
- Higher Customization score (9/10 vs 7/10)
- Higher Scalability score (9/10 vs 7/10)
- Better fit for enterprise (9/10 vs 5/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our AI Software criteria: 7/10 against 6.8/10 for Microsoft Dynamics 365 Sales. The largest gap is in Ease of Use: 8/10 for CloudTalk and 4/10 for Microsoft Dynamics 365 Sales.
No, neither CloudTalk nor Microsoft Dynamics 365 Sales lists a free plan.
CloudTalk is the better fit for small business: we rate it 8/10 for them, against 3/10 for Microsoft Dynamics 365 Sales.
