Brevo vs Twenty: Complete Comparison (2026)
An in-depth comparison of Brevo and Twenty to help you choose the right tool for your business.
Last updated: November 2026
Brevo
6.9/10
Brevo, formerly Sendinblue, is a multichannel marketing platform for email, SMS, WhatsApp, automation and transactional messaging, with a built-in sales CRM for small and mid-sized businesses.
Twenty
6.7/10
Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.7/10 |
| Customization | 6/10 | 9/10 |
| Analytics | 6/10 | 4/10 |
| Integration | 7/10 | 6/10 |
| Support | 5/10 | 5/10 |
| Ease of Use | 8/10 | 7/10 |
| Security | 7/10 | 6/10 |
| Cost | 8/10 | 8/10 |
| Scalability | 7/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $9/mo Starter | $9/user/mo Pro |
| Estimated cost for 10 users | $499/mo Professional | Free Self-hosted (open source) |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Landing Pages | Not listed | |
| SMS Marketing | Not listed | |
| E-commerce Features | Not listed | |
| Email Marketing | Not listed | |
| Segmentation | Not listed | |
| A/B Testing | Not listed | |
Brevo vs Twenty cost by team size
Brevo and Twenty cost the same at 1 user; Twenty costs less from 5 to 10 users.
| Team size | Brevo | Twenty |
|---|---|---|
| 1 user | FreeFree | FreeSelf-hosted (open source) |
| 5 users | $499/moProfessional | FreeSelf-hosted (open source) |
| 10 users | $499/moProfessional | FreeSelf-hosted (open source) |
| 25 users | Contact for pricing | FreeSelf-hosted (open source) |
| 50 users | Contact for pricing | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Brevo
- Higher Analytics score (6/10 vs 4/10)
- Higher Scalability score (7/10 vs 5/10)
- Better fit for small business (9/10 vs 7/10)
Why choose Twenty
- Lower estimated cost for 10 users: Free vs $499/mo
- Higher Customization score (9/10 vs 6/10)
- Better fit for developers (8/10 vs 6/10)
Pros & Cons
Brevo
Pros
- The free plan sends 300 emails a day and allows up to 100,000 contacts, which is generous for testing the product or for very small lists.
- Pricing is based mainly on how many emails you send, so businesses with large lists that email rarely can keep costs low.
- Transactional email through an API and SMTP, outbound webhooks and a Zapier connector are included on every plan, including Free.
- Email, SMS, WhatsApp, push, live chat and a sales CRM are available from one vendor.
Cons
- On Starter and Standard, the lowest send tiers cap contacts at 500 to 2,500, which can force earlier upgrades.
- Pop-ups, contact scoring, WhatsApp, inbound webhooks and phone support all require Professional, which starts at $499 a month.
- Many reviewers on Capterra and Trustpilot report sudden account suspensions with unclear reasons and slow reinstatement.
- SMS and WhatsApp are billed as prepaid credits on top of the plan price, and the CRM is a separate purchase.
Twenty
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Not sold on either?
Frequently Asked Questions
Brevo scores higher on our CRM criteria: 6.9/10 against 6.7/10 for Twenty. The largest gap is in Customization: 6/10 for Brevo and 9/10 for Twenty.
Twenty costs less for 10 users: free on its Self-hosted (open source) plan, against about $499/mo on its Professional plan for Brevo, billed monthly.
Yes, both Brevo and Twenty have a free plan.
Twenty is the better fit for developers: we rate it 8/10 for them, against 6/10 for Brevo.
