Twenty
6.7/10Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Data last updated November 2026 · Our methodology
Overview
Twenty is an open-source CRM built by a Paris-based company that went through Y Combinator. Teams can model their own data with custom objects, fields and views. Records show in table, Kanban and calendar layouts, and Google and Microsoft email and calendar sync come built in. Every plan includes workflows and AI agents, REST and GraphQL APIs, webhooks and an MCP server, so the product suits technical teams that want to shape the CRM themselves rather than buy a fixed suite. The code is released under the AGPL licence and can be self-hosted at no licence cost, but the hosting team then handles servers, updates and backups. The cloud version is priced per user and billed yearly. Pro costs 9 USD per user per month, Organization costs 39 USD per user per month and adds SSO, audit logs, field- and row-level roles and priority support, and Enterprise starts at about 50,000 USD per year. Workflow and AI usage draws on monthly credits, and extra credit packs cost 1 USD per credit. A 30-day cloud trial needs no credit card. Twenty has no large native app marketplace, so many connections are built through the API, webhooks or Zapier. Reviewers also note that it has no native mobile app or built-in calling, and that reporting and forecasting are basic next to Salesforce. It fits best for small and mid-size teams that have developer help available.
Our Rating
Who Twenty is best for
Good fit
Startups get low per-user pricing, a free self-hosted option and an API-first design that suits technical founders.
Pricing is affordable, but non-technical teams may need help with setup and integrations.
Less suited
- Mid-Market6/10
The Organization plan adds SSO, audit logs and fine-grained roles, but reporting is still basic.
Pipelines, email sync and workflows are included, but there is no native mobile app.
An Enterprise tier with SCIM and single-tenant isolation exists, but reviewers advise against it for large teams with strict compliance needs.
Pros & Cons
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Key Features
Twenty Pricing
Self-hosted (open source)
- Free open-source core under the AGPL licence
- You run hosting, updates and backups yourself
Enterprise
- SCIM provisioning
- Custom credits and API limits
- Dedicated support with an SLA
- Single-tenant isolation and IP allow-listing
- Starting price of about 50,000 USD per year on an annual contract
Organization
or $468/user/year
- Billed yearly
- Custom domain
- SAML/OIDC SSO
- Priority support
- API limit of 100 calls per minute
- Custom roles down to fields and rows
- 4 workspace credits per user per month
- Audit logs with up to 3 years of retention
- About 500 personal AI tasks per member per week
Pro
or $108/user/year
- Billed yearly
- 2-hour log retention
- Email and chat support
- Admin and Member roles only
- API limit of 50 calls per minute
- About 100 personal AI tasks per member per week
- 1 workspace credit per user per month (about 10,000 workflow steps)
- Custom objects, views, dashboards, workflows, APIs and email and calendar sync
Frequently Asked Questions
Yes. The cloud version has a 30-day trial that needs no credit card.
Yes. The open-source core is free to self-host, but your team manages the infrastructure, updates and backups.
SAML/OIDC SSO comes with the Organization plan, and Enterprise adds SCIM. The Pro plan has no SSO.
No. Reviews and user reports say there is no native mobile app, only the web interface.
Every plan includes Google and Microsoft email and calendar sync, REST and GraphQL APIs, webhooks and an MCP server. Other tools are usually connected through the API or Zapier.
Each plan includes monthly workspace credits. Extra credit packs cost 1 USD per credit, starting at 20 USD per month.
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