Agile CRM vs CiviCRM: Complete Comparison (2026)
An in-depth comparison of Agile CRM and CiviCRM to help you choose the right tool for your business.
Last updated: November 2026
Agile CRM
5.7/10
Agile CRM is a low-cost CRM for small businesses that combines contact and deal management, marketing automation, telephony and a helpdesk.
CiviCRM
6.6/10
Open-source CRM built for nonprofits and advocacy groups, covering contacts, donations, memberships, events, email marketing and case management.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.7/10 | 6.6/10 |
| Customization | 6/10 | 9/10 |
| Analytics | 4/10 | 6/10 |
| Integration | 6/10 | 7/10 |
| Support | 5/10 | 4/10 |
| Ease of Use | 5/10 | 3/10 |
| Security | 5/10 | 6/10 |
| Cost | 8/10 | 9/10 |
| Scalability | 4/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $15/user/mo Starter | $15/mo Spark Starter |
| Estimated cost for 10 users | Free Free | Free Self-hosted (open source) |
| Features | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Marketing Automation | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Sales Automation | Not listed | |
Agile CRM vs CiviCRM cost by team size
Agile CRM and CiviCRM cost the same up to 10 users; CiviCRM costs less from 25 users.
| Team size | Agile CRM | CiviCRM |
|---|---|---|
| 1 user | FreeFree | FreeSelf-hosted (open source) |
| 5 users | FreeFree | FreeSelf-hosted (open source) |
| 10 users | FreeFree | FreeSelf-hosted (open source) |
| 25 users | $375/moStarter | FreeSelf-hosted (open source) |
| 50 users | $750/moStarter | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Agile CRM
- Higher Ease of Use score (5/10 vs 3/10)
- Higher Support score (5/10 vs 4/10)
- Better fit for sales teams (6/10 vs 2/10)
- Better fit for startups (7/10 vs 4/10)
Why choose CiviCRM
- Higher Customization score (9/10 vs 6/10)
- Higher Scalability score (7/10 vs 4/10)
- Better fit for mid-market (6/10 vs 4/10)
Pros & Cons
Agile CRM
Pros
- The free plan allows up to 10 users and 1,000 contacts, which is generous for a small team trying out a CRM.
- Sales, marketing automation and helpdesk tickets share one contact record, so small businesses do not need separate tools.
- Native connectors cover Shopify, WooCommerce, Magento, Stripe, Twilio and RingCentral, and a REST API is available.
- Reviewers on G2 and Capterra rate it about 4 out of 5 and often praise the number of features for the price.
Cons
- Starter allows only three integrations and five automations, so many teams must move to Regular, which costs several times more.
- The low advertised prices require a longer commitment, and monthly billing is much higher.
- Reviewers describe a dated, cluttered interface that can load slowly.
- Reporting is basic, with no forecasting or multi-touch attribution.
- Support quality is inconsistent. Phone support is only available in business hours, and some users report slow responses and trouble getting refunds.
CiviCRM
Pros
- The core software is free and open source under the AGPL, so there are no licence fees whatever the number of users or contacts.
- Donations, memberships, events, CiviMail email and case management all come in one nonprofit-focused system.
- It runs inside WordPress, Drupal and Joomla, so data is shared between the website and the CRM.
- Every Spark hosted plan allows unlimited users, starting at $15 per month.
- A large extension ecosystem and an active community make it highly customisable.
Cons
- Reviewers consistently describe the interface as dated and clunky.
- Self-hosted setup and customisation usually need a developer, which adds hidden costs.
- The open-source project offers no dedicated vendor customer service. Help comes from community forums or paid partners.
- Spark plans cap contacts at 5,000 to 10,000 and limit integrations and customisation.
- It has no sales pipeline or opportunity tooling for commercial sales teams.
Not sold on either?
Frequently Asked Questions
CiviCRM scores higher on our CRM criteria: 6.6/10 against 5.7/10 for Agile CRM. The largest gap is in Customization: 6/10 for Agile CRM and 9/10 for CiviCRM.
Both are free for 10 users.
Yes, both Agile CRM and CiviCRM have a free plan.
Agile CRM is the better fit for sales teams: we rate it 6/10 for them, against 2/10 for CiviCRM.
