Agentforce vs Microsoft Dynamics 365 Sales: Complete Comparison (2026)
An in-depth comparison of Agentforce and Microsoft Dynamics 365 Sales to help you choose the right tool for your business.
Last updated: November 2026
Agentforce
6.7/10
Salesforce's platform for building and running autonomous AI agents for service, sales and employee tasks, using CRM data, Flows and the Einstein Trust Layer.
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Feature-by-Feature Comparison
| Feature | A Agentforce | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 6.8/10 |
| Analytics | 7/10 | 8/10 |
| Cost | 3/10 | 3/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 4/10 | 4/10 |
| Integration | 8/10 | 9/10 |
| Output Quality | 7/10 | Not listed |
| Scalability | 9/10 | 9/10 |
| Security | 9/10 | 8/10 |
| Support | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $5/user/mo Agentforce User License | $65/user/mo Sales Professional |
| Estimated cost for 10 users | Free Salesforce Foundations | $650/mo Sales Professional |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Chatbots | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Text Generation | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
Agentforce vs Microsoft Dynamics 365 Sales cost by team size
Agentforce costs less at every team size we checked.
| Team size | Agentforce | Microsoft Dynamics 365 Sales |
|---|---|---|
| 1 user | FreeSalesforce Foundations | $65/moSales Professional |
| 5 users | FreeSalesforce Foundations | $325/moSales Professional |
| 10 users | FreeSalesforce Foundations | $650/moSales Professional |
| 25 users | FreeSalesforce Foundations | $1,625/moSales Professional |
| 50 users | FreeSalesforce Foundations | $3,250/moSales Professional |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
AWhy choose Agentforce
- Has a free plan (Microsoft Dynamics 365 Sales does not)
- Lower estimated cost for 10 users: Free vs $650/mo
- Higher Security score (9/10 vs 8/10)
- Higher Support score (7/10 vs 6/10)
Why choose Microsoft Dynamics 365 Sales
- Higher Analytics score (8/10 vs 7/10)
- Higher Integration score (9/10 vs 8/10)
Pros & Cons
AAgentforce
Pros
- Agents act through existing Salesforce Flows, Apex and APIs, and they follow sharing rules and field-level security.
- Agent Script lets teams hard-code business rules, such as refund limits, so the model cannot override them.
- Prebuilt agents cover service cases, lead qualification and sales coaching, which shortens time to a first deployment.
- Several buying models are available: Pre-Purchase, Pre-Commit and PayGo.
- Customers can start on the free Foundations tier.
Cons
- Several meters run at once (credits, seats and Data 360), so reviewers find costs hard to forecast.
- It requires Enterprise Edition or higher plus admin or developer skills, with pilots taking 4 to 6 weeks.
- It works best only when the data lives in Salesforce, and outside data usually means buying Data 360.
- Pricing models and product names have changed repeatedly since launch.
- Unused Flex Credits do not roll over to the next term.
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Not sold on either?
Frequently Asked Questions
Microsoft Dynamics 365 Sales scores higher on our AI Software criteria: 6.8/10 against 6.7/10 for Agentforce. The largest gap is in Analytics: 7/10 for Agentforce and 8/10 for Microsoft Dynamics 365 Sales.
Agentforce costs less for 10 users: free on its Salesforce Foundations plan, against about $650/mo on its Sales Professional plan for Microsoft Dynamics 365 Sales, billed monthly.
Agentforce has a free plan; Microsoft Dynamics 365 Sales does not list one.
