Kylas Sales CRM vs Salesforce Sales Cloud Comparison
Compare Kylas Sales CRM vs Salesforce Sales Cloud features, pricing, and more.
Last updated: November 2026
Kylas Sales CRM
6.7/10
Pune-built sales CRM for Indian small and mid-sized businesses. It handles leads, deals, calling, WhatsApp and workflows, and pricing is flat with unlimited users.
Salesforce Sales Cloud
7.2/10
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 7.2/10 |
| Customization | 6/10 | 10/10 |
| Analytics | 6/10 | 9/10 |
| Integration | 6/10 | 10/10 |
| Support | 7/10 | 6/10 |
| Ease of Use | 8/10 | 4/10 |
| Security | 5/10 | 9/10 |
| Cost | 8/10 | 2/10 |
| Scalability | 6/10 | 10/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | ₹12,999/mo Elevate | $25/user/mo Starter Suite |
| Estimated cost for 10 users | Free Embark | $250/mo Starter Suite |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
| Marketing Automation | Not listed | |
| Customer Support Management | Not listed | |
Which One Should You Choose?
Why choose Kylas Sales CRM
- Higher Cost score (8/10 vs 2/10)
- Higher Ease of Use score (8/10 vs 4/10)
- Better fit for small business (9/10 vs 5/10)
- Better fit for startups (8/10 vs 4/10)
Why choose Salesforce Sales Cloud
- Higher Customization score (10/10 vs 6/10)
- Higher Integration score (10/10 vs 6/10)
- Better fit for enterprise (10/10 vs 3/10)
- Better fit for customer support teams (5/10 vs 2/10)
Pros & Cons
Kylas Sales CRM
Pros
- Unlimited users on every plan, so adding reps does not raise the bill
- Lifetime free plan that includes pipelines, quotations, reports and the mobile app
- Telephony, SMS and WhatsApp are built in on Elevate, which suits Indian sales workflows
- Review averages of about 4.7 to 4.8 on G2 and Capterra, with simple interface and support often praised
- AI lead scoring and call sentiment analysis are part of the product
Cons
- 2FA, BI analytics, email tracking and goals cost extra on Elevate
- The free plan has no workflows, email, API or support
- Reviewers report slow loading and want more advanced features
- No published compliance certifications such as SOC 2 or ISO 27001
- Pricing pages are inconsistent, with different free-plan record limits and unclear paid prices
Salesforce Sales Cloud
Pros
- AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
- Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
- It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
- Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
- Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.
Cons
- List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
- Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
- Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
- Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
- Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.
