Frappe CRM vs Kondo: Complete Comparison (2026)
An in-depth comparison of Frappe CRM and Kondo to help you choose the right tool for your business.
Last updated: November 2026
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Kondo
5.5/10
Kondo is an inbox layer for LinkedIn and WhatsApp messages that adds labels, reminders and snippets, and syncs conversations to CRMs such as HubSpot and Salesforce.
Feature-by-Feature Comparison
| Feature | F Frappe CRM | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 5.5/10 |
| Analytics | 5/10 | 3/10 |
| Cost | 10/10 | 6/10 |
| Customization | 8/10 | 4/10 |
| Ease of Use | 7/10 | 8/10 |
| Integration | 6/10 | 6/10 |
| Scalability | 6/10 | 4/10 |
| Security | 6/10 | 6/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $5/mo Frappe Cloud Sites | $35/user/mo Basic |
| Estimated cost for 10 users | Free Self-host | $350/mo Basic |
| Features | ||
| Built-in Calling | ||
| Mobile Access | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Sales Automation | Not listed | |
Frappe CRM vs Kondo cost by team size
Frappe CRM costs less at every team size we checked.
| Team size | Frappe CRM | Kondo |
|---|---|---|
| 1 user | FreeSelf-host | $35/moBasic |
| 5 users | FreeSelf-host | $175/moBasic |
| 10 users | FreeSelf-host | $350/moBasic |
| 25 users | FreeSelf-host | $875/moBasic |
| 50 users | FreeSelf-host | $1,750/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
FWhy choose Frappe CRM
- Has a free plan (Kondo does not)
- Lower estimated cost for 10 users: Free vs $350/mo
- Higher Cost score (10/10 vs 6/10)
- Higher Customization score (8/10 vs 4/10)
- Better fit for small business (9/10 vs 5/10)
Why choose Kondo
- Higher Ease of Use score (8/10 vs 7/10)
- Better fit for freelancers (6/10 vs 4/10)
Pros & Cons
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Kondo
Pros
- Labels, split inboxes and keyboard shortcuts make it faster to work through a large volume of LinkedIn DMs.
- Snoozed reminders bring threads back on a set date and cancel themselves if the contact replies, which makes follow-up a simple routine.
- Syncs conversations natively to HubSpot, Salesforce, Attio, Clarify, Notion and Google Sheets, which cuts down manual CRM logging.
- It sends nothing automatically, so reviewers say it carries less risk of a LinkedIn account restriction than automation tools.
- Message data stays on the user's computer, and Kondo's servers hold only labels, notes and reminders.
Cons
- It is not a full CRM. It has no deal pipelines, no forecasting and no built-in calling.
- CRM sync, the Sales Navigator inbox, analytics and the MCP server all require the $36 Business plan, not the $28 Basic plan.
- There is no free trial, only a 14-day money-back guarantee.
- There is no unified inbox across several LinkedIn accounts, and reviewers note there is no mobile support.
- Analytics only measure inbox activity, so revenue attribution still has to happen in a separate CRM.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 5.5/10 for Kondo. The largest gap is in Cost: 10/10 for Frappe CRM and 6/10 for Kondo.
Frappe CRM costs less for 10 users: free on its Self-host plan, against about $350/mo on its Basic plan for Kondo, billed monthly.
Frappe CRM has a free plan; Kondo does not list one.
Frappe CRM is the better fit for small business: we rate it 9/10 for them, against 5/10 for Kondo.
Frappe CRM has Built-in Calling and Mobile Access, which Kondo lacks.
