Frappe CRM
7/10Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Data last updated November 2026 · Our methodology
Overview
Frappe CRM is an open-source sales CRM, licensed under AGPL-3.0, from the company behind ERPNext. It handles leads and deals. Leads can come in from web forms, emails, WhatsApp chats, Facebook lead ads, and phone calls. Each lead can be enriched with company data and converted into a deal, and deals support multiple currencies. Emails, call logs with recordings, WhatsApp messages, notes, comments, and tasks all appear on the deal page. Teams can work in list, Kanban, or grouped views. A dashboard covers forecasts, lead sources, and loss reasons. Assignment rules and reply-time SLAs help with follow-ups. Pricing doesn't depend on seat count. You can self-host it for free, or run it on Frappe Cloud from $5 a month per site with unlimited users, leads, and contacts. Dedicated servers start at $20 to $60 a month, and enterprise deals are quoted. Built-in integrations cover Twilio and Exotel calling, WhatsApp Business, Meta lead forms, and ERPNext for quotations and customer creation, and there is a REST API. It suits cost-conscious small businesses, startups, and teams already using ERPNext or Frappe. The main limitation is maturity. Community forum users report slow progress on long-open issues, gaps between leads, deals, and quotations, awkward task workflows, and thinner out-of-the-box features than Odoo or HubSpot. It also has no marketing automation.
Our Rating
Who Frappe CRM is best for
Good fit
Unlimited users from $5 a month per site makes it very cheap for small teams.
It is built around lead and deal pipelines, with calling and WhatsApp logged on each record.
It's free to self-host, and the open-source code can be adapted as the company grows.
Less suited
- Mid-Market6/10
Dedicated servers and custom fields help, but users report feature gaps compared with mature CRMs.
An enterprise tier exists, but community feedback describes missing CRM basics.
Pros & Cons
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Key Features
Frappe CRM Pricing
Frappe Cloud Sites
- Managed upgrades and backups
- Single site on shared servers
- Unlimited users, leads, deals and contacts
- Starting price; actual cost depends on usage
Servers (entry)
- Starting price
- Incident support only
- Limited uptime guarantees
- Shared or dedicated instances
- Separate or unified app and database
Servers (dedicated)
- Starting price
- Global data centers
- Snapshots and autoscaling
- Dedicated server isolation
Frequently Asked Questions
Yes, you can self-host it for free under the AGPL-3.0 license. Managed hosting on Frappe Cloud starts at $5 a month per site.
No. All plans include unlimited users, leads, deals, contacts, and sales agents.
Twilio and Exotel. Calls are logged on leads with their duration and recordings.
Yes. You can create quotations from deals and customers when deals are won.
Yes. It works in a mobile browser and can be added to the home screen, and Frappe also mentions a mobile app for updating deals and tasks.
Yes. Education institutions and non-profits can contact Frappe to request a discount.
Similar Tools
See all alternatives
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.