EspoCRM vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of EspoCRM and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
EspoCRM
6.9/10
Open-source CRM for small and mid-sized businesses that can be self-hosted free or bought as a per-user cloud subscription.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 7.1/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 9/10 | 5/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 6/10 | 5/10 |
| Integration | 6/10 | 8/10 |
| Scalability | 6/10 | 8/10 |
| Security | 6/10 | 9/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €13/user/mo Basic | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | Free Open Source (self-hosted) | Contact for pricing |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
EspoCRM vs HaloPSA cost by team size
| Team size | EspoCRM | HaloPSA |
|---|---|---|
| 1 user | FreeOpen Source (self-hosted) | Contact for pricing |
| 5 users | FreeOpen Source (self-hosted) | Contact for pricing |
| 10 users | FreeOpen Source (self-hosted) | Contact for pricing |
| 25 users | FreeOpen Source (self-hosted) | Contact for pricing |
| 50 users | FreeOpen Source (self-hosted) | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EspoCRM
- Has a free plan (HaloPSA does not)
- Higher Cost score (9/10 vs 5/10)
- Higher Ease of Use score (6/10 vs 5/10)
- Better fit for startups (8/10 vs 4/10)
- Better fit for marketing teams (5/10 vs 2/10)
Why choose HaloPSA
- Higher Security score (9/10 vs 6/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for enterprise (7/10 vs 4/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
EspoCRM
Pros
- The Entity Manager lets administrators add custom entities, fields and relationships without writing code.
- Every cloud plan includes all official extensions at no extra cost, among them the Sales Pack, VoIP, Google, Outlook and Mailchimp.
- The free, self-hostable open-source core keeps costs very low for small teams.
- You own your database and files and can request copies, which limits lock-in.
- Hosting in Germany is available for teams that need GDPR-friendly data residency.
Cons
- Reviewers say the initial setup of entities, roles and automations takes time and some technical skill.
- G2 reviewers point to a steep learning curve and limited documentation.
- A few reviewers reported slower performance with large datasets.
- Cloud support runs only 12 hours a day, 5 days a week, and the vendor team is very small.
- Self-hosted users must pay for reporting and BPM through the Advanced Pack.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.9/10 for EspoCRM. The largest gap is in Cost: 9/10 for EspoCRM and 5/10 for HaloPSA.
EspoCRM has a free plan; HaloPSA does not list one.
EspoCRM is the better fit for startups: we rate it 8/10 for them, against 4/10 for HaloPSA.
