EngageBay vs Mailshake: Complete Comparison (2026)
An in-depth comparison of EngageBay and Mailshake to help you choose the right tool for your business.
Last updated: November 2026
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Mailshake
6.5/10
Mailshake is a cold email and sales engagement platform with sequences, warmup, a unified inbox, a phone dialer and CRM sync, aimed at small outbound sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.5/10 |
| Customization | 5/10 | 5/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 7/10 | 7/10 |
| Support | 7/10 | 8/10 |
| Ease of Use | 7/10 | 8/10 |
| Security | 5/10 | 5/10 |
| Cost | 8/10 | 7/10 |
| Scalability | 4/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $15/user/mo Basic | $29/user/mo Starter |
| Estimated cost for 10 users | Free Free | $290/mo Starter |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
EngageBay vs Mailshake cost by team size
EngageBay costs less at every team size we checked.
| Team size | EngageBay | Mailshake |
|---|---|---|
| 1 user | FreeFree | $29/moStarter |
| 5 users | FreeFree | $145/moStarter |
| 10 users | FreeFree | $290/moStarter |
| 25 users | $375/moBasic | $725/moStarter |
| 50 users | $750/moBasic | $1,450/moStarter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EngageBay
- Has a free plan (Mailshake does not)
- Lower estimated cost for 10 users: Free vs $290/mo
- Higher Cost score (8/10 vs 7/10)
- Better fit for customer support teams (6/10 vs 1/10)
- Better fit for marketing teams (7/10 vs 4/10)
Why choose Mailshake
- Higher Analytics score (6/10 vs 5/10)
- Higher Support score (8/10 vs 7/10)
- Better fit for agencies (7/10 vs 5/10)
- Better fit for sales teams (8/10 vs 6/10)
Pros & Cons
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Mailshake
Pros
- Every plan includes unlimited email warmup, verification and contact uploads.
- One reviewer reported going from signup to a first campaign in under an hour.
- Support is rated highly: Capterra users give 4.5 for customer service, and a Prospeo summary cites a G2 average of 4.7.
- The Sales Engagement tier includes a dialer with unlimited free North American minutes.
- The integrations page lists many native CRM connections, including Salesforce, HubSpot, Pipedrive, Zoho, Copper and Freshsales.
Cons
- There is no free trial, and reviewers describe a strict refund policy.
- Invoices and cancellation confirmations are not emailed automatically.
- Reviewers say connected mailboxes can disconnect and stall sequences.
- LinkedIn steps are capped (Prospeo reports 10 messages per day), and Data Finder accuracy is described as weak.
- Per-user pricing becomes costly for teams larger than about five reps.
Not sold on either?
Frequently Asked Questions
Mailshake scores higher on our CRM criteria: 6.5/10 against 6.3/10 for EngageBay. The largest gap is in Analytics: 5/10 for EngageBay and 6/10 for Mailshake.
EngageBay costs less for 10 users: free on its Free plan, against about $290/mo on its Starter plan for Mailshake, billed monthly.
EngageBay has a free plan; Mailshake does not list one.
EngageBay is the better fit for customer support teams: we rate it 6/10 for them, against 1/10 for Mailshake.
