ConnectWise PSA vs Mural: Complete Comparison (2026)
An in-depth comparison of ConnectWise PSA and Mural to help you choose the right tool for your business.
Last updated: November 2026
ConnectWise PSA
5.9/10
ConnectWise PSA (formerly ConnectWise Manage) is professional services automation software that gives managed service providers ticketing, projects, time tracking, billing, and reporting in one system.
Mural
7/10
Mural is a visual collaboration whiteboard for teams that run workshops, brainstorms, agile planning and retrospectives, with facilitation tools and enterprise security controls.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.9/10 | 7/10 |
| Analytics | 7/10 | 4/10 |
| Cost | 3/10 | 6/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 4/10 | 8/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 8/10 | 8/10 |
| Security | 6/10 | 9/10 |
| Support | 4/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $12/user/mo Team+ |
| Estimated cost for 10 users | Contact for pricing | Free Free |
| Features | ||
| Task management | ||
| Time tracking | ||
| App integrations | ||
| Client collaboration | ||
| Collaboration tools | Not listed | |
| Dashboards | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Reporting | Not listed | |
| Scheduling | Not listed | |
| Whiteboards | Not listed | |
| Workflow automation | Not listed | |
ConnectWise PSA vs Mural cost by team size
| Team size | ConnectWise PSA | Mural |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | FreeFree |
| 10 users | Contact for pricing | FreeFree |
| 25 users | Contact for pricing | FreeFree |
| 50 users | Contact for pricing | FreeFree |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose ConnectWise PSA
- Higher Analytics score (7/10 vs 4/10)
- Higher Customization score (8/10 vs 6/10)
- Includes Task management, which Mural lacks
- Includes Time tracking, which Mural lacks
Why choose Mural
- Has a free plan (ConnectWise PSA does not)
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for agencies (7/10 vs 3/10)
- Better fit for startups (6/10 vs 2/10)
Pros & Cons
ConnectWise PSA
Pros
- Ticketing goes deep, with SLA timers, routing rules, and service boards for MSP service desks.
- Billing handles recurring agreements, time and materials, and prepaid blocks, and syncs with QuickBooks and Xero.
- Time entries link directly to tickets, projects, and agreements, which helps capture billable work.
- A large ecosystem through the ConnectWise Marketplace and native RMM ticket creation.
Cons
- Reviewers report a learning curve of several weeks, plus ongoing work to maintain boards and workflows.
- There are no public prices, and independent estimates of 75 to 145 USD per user per month exceed many rivals.
- Users mention a dated, cluttered interface and slow performance at peak times.
- Reviewers cite uneven support, account manager turnover, and price increases at renewal.
Mural
Pros
- Facilitation features and LUMA frameworks make it strong for running structured workshops.
- Free visitors can view or edit individual murals, so external participants do not need a paid seat.
- Enterprise security includes SOC 2 Type 2, ISO 27001, SCIM, audit logs, data residency and BYOK.
- Broad integrations with Teams, Zoom, Jira, Azure DevOps, Asana and Confluence.
- Reviewers on G2 and Capterra rate it highly for ease of use, with about 4.5 to 4.6 stars.
Cons
- It is not a project or task manager, so there are no Gantt charts, no time tracking and no task assignment.
- Reviewers complain that menus and functions move around often between releases.
- The Free plan caps editable murals at three.
- The Business plan is annual-only, and SSO is not available on cheaper tiers.
- Large boards with many collaborators can feel cluttered.
Not sold on either?
Frequently Asked Questions
Mural scores higher on our Project Management criteria: 7/10 against 5.9/10 for ConnectWise PSA. The largest gap is in Ease of Use: 4/10 for ConnectWise PSA and 8/10 for Mural.
Mural has a free plan; ConnectWise PSA does not list one.
Mural is the better fit for agencies: we rate it 7/10 for them, against 3/10 for ConnectWise PSA.
ConnectWise PSA has Task management and Time tracking, which Mural lacks.
