CloudTalk vs HubSpot Sales Hub: Complete Comparison (2026)
An in-depth comparison of CloudTalk and HubSpot Sales Hub to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
HubSpot Sales Hub
6.8/10
Sales CRM and engagement software from HubSpot with pipelines, sequences, calling, forecasting and AI agents, aimed at sales teams from small businesses to enterprises.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.8/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 6/10 | 4/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 8/10 | 9/10 |
| Output Quality | 7/10 | Not listed |
| Scalability | 7/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €34/user/mo Starter | $20/user/mo Starter |
| Estimated cost for 10 users | €340/mo Starter | $200/mo Starter |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Text Generation | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
CloudTalk vs HubSpot Sales Hub cost by team size
| Team size | CloudTalk | HubSpot Sales Hub |
|---|---|---|
| 1 user | €34/moStarter | FreeFree |
| 5 users | €170/moStarter | $100/moStarter |
| 10 users | €340/moStarter | $200/moStarter |
| 25 users | €850/moStarter | $500/moStarter |
| 50 users | €1,700/moStarter | $1,000/moStarter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Cost score (6/10 vs 4/10)
- Higher Customization score (7/10 vs 6/10)
Why choose HubSpot Sales Hub
- Has a free plan (CloudTalk does not)
- Higher Integration score (9/10 vs 8/10)
- Higher Security score (7/10 vs 6/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
HubSpot Sales Hub
Pros
- The free tier for two users and the low-cost Starter edition let small teams try the CRM before committing.
- Built-in calling with a power dialer and voicemail drops includes minutes and phone numbers in every paid edition.
- The HubSpot Marketplace lists more than 2,000 integrations, and Gmail and Outlook extensions let reps work from their inbox.
- It shares one CRM with HubSpot's marketing and service hubs, so data stays unified across departments.
- Professional adds forecasting, conversation intelligence and LinkedIn Sales Navigator sync.
Cons
- Professional and Enterprise carry one-time onboarding fees of $1,500 and $3,500.
- Full workflows and forecasting are reserved for higher tiers, so per-seat costs rise sharply as needs grow.
- Trustpilot reviewers complain about confusing pricing, weak post-sale support and contracts that are hard to exit.
- Some users find workflow setup tedious and say it can require a HubSpot expert.
- Enterprise is offered on annual billing only.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our AI Software criteria: 7/10 against 6.8/10 for HubSpot Sales Hub. The largest gap is in Cost: 6/10 for CloudTalk and 4/10 for HubSpot Sales Hub.
HubSpot Sales Hub has a free plan; CloudTalk does not list one.
