Bitrix24 vs Pipeline CRM: Complete Comparison (2026)
An in-depth comparison of Bitrix24 and Pipeline CRM to help you choose the right tool for your business.
Last updated: November 2026
Bitrix24
6.8/10
All-in-one workspace that combines tasks and projects, CRM, chat and video calls, documents and HR tools, priced as a flat monthly fee per organization.
Pipeline CRM
6.4/10
Pipeline CRM is a sales pipeline CRM for small and mid-sized sales teams, covering deal tracking, email sync, automations, field sales mapping and optional calling.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.4/10 |
| Customization | 8/10 | 7/10 |
| Analytics | 6/10 | 7/10 |
| Integration | 7/10 | 5/10 |
| Support | 5/10 | 8/10 |
| Ease of Use | 5/10 | 8/10 |
| Security | 7/10 | 5/10 |
| Cost | 8/10 | 6/10 |
| Scalability | 7/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $69/mo Basic | $29/user/mo Start |
| Estimated cost for 10 users | $144/mo Standard | $290/mo Start |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Team messaging | Not listed | |
| Scheduling | Not listed | |
| Docs | Not listed | |
| File sharing | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task lists | Not listed | |
| Gantt charts | Not listed | |
| Timeline view | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Kanban boards | Not listed | |
| Collaboration tools | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
Bitrix24 vs Pipeline CRM cost by team size
Pipeline CRM costs less at 1 user; Bitrix24 costs less from 5 users.
| Team size | Bitrix24 | Pipeline CRM |
|---|---|---|
| 1 user | $69/moBasic | $29/moStart |
| 5 users | $69/moBasic | $145/moStart |
| 10 users | $144/moStandard | $290/moStart |
| 25 users | $144/moStandard | $725/moStart |
| 50 users | $144/moStandard | $1,450/moStart |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Bitrix24
- Has a free plan (Pipeline CRM does not)
- Lower estimated cost for 10 users: $144/mo vs $290/mo
- Higher Integration score (7/10 vs 5/10)
- Higher Security score (7/10 vs 5/10)
- Better fit for enterprise (7/10 vs 4/10)
Why choose Pipeline CRM
- Higher Support score (8/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 5/10)
Pros & Cons
Bitrix24
Pros
- Pricing is a flat fee per organization, so Professional covers 100 users for $199 a month billed annually, which reviewers single out for value.
- Task views include list, Kanban, Gantt, calendar and Scrum, plus task templates with subtasks and checklists.
- A full CRM, telephony, chat and video calls are built in, so sales and delivery teams can work on one platform.
- Collabs give clients and freelancers controlled access to project spaces.
Cons
- Reviewers often describe a crowded interface and a steep learning curve, and training is usually needed.
- Some users report slow loading, especially with large or complex workflows.
- Support gets mixed reviews, and some customers say issues can take days to resolve.
- Task time tracking, task automation and analytics require Professional or higher.
- Monthly billing costs about 40 percent more than annual billing on every paid plan.
Pipeline CRM
Pros
- Reviewers consistently say non-technical reps and new hires can learn it quickly.
- Customer support is US-based, with live chat on every tier, and reviewers often call it responsive.
- Grow bundles drip campaigns, eSign and project management, which other CRMs often sell separately.
- Map views and route planning help field sales reps.
- Calling is pay-as-you-go at 2.5 to 3 cents per minute, with no per-user phone fee.
- The 14-day trial includes the full Grow feature set and needs no credit card.
Cons
- The integration catalog and user community are smaller than those of larger CRMs.
- Start is tightly capped at 1 pipeline, 250 active deals, 1 automation and 5 exports per user.
- Email templates, bulk email and drip campaigns are only available from the Grow plan, at $49 to $59 per user.
- Some reviewers say it lacks advanced features and that navigation can feel clunky.
- Integrations beyond the native ones may need the paid Pipeline Connect add-on.
Not sold on either?
Frequently Asked Questions
Bitrix24 scores higher on our CRM criteria: 6.8/10 against 6.4/10 for Pipeline CRM. The largest gap is in Ease of Use: 5/10 for Bitrix24 and 8/10 for Pipeline CRM.
Bitrix24 costs less for 10 users: about $144/mo on its Standard plan, against about $290/mo on its Start plan for Pipeline CRM, billed monthly.
Bitrix24 has a free plan; Pipeline CRM does not list one.
Bitrix24 is the better fit for enterprise: we rate it 7/10 for them, against 4/10 for Pipeline CRM.
