Pipeline CRM
6.4/10Pipeline CRM is a sales pipeline CRM for small and mid-sized sales teams, covering deal tracking, email sync, automations, field sales mapping and optional calling.
Data last updated November 2026 · Our methodology
Overview
Pipeline CRM, called PipelineDeals until a rebrand, is a deal-focused CRM built for small and mid-sized sales teams. It manages people and company records, multiple sales pipelines, tasks and activities, and two-way email sync with Gmail and Outlook. Reps also get map views and route planning for field sales, and the AI Email Assistant drafts messages for them. Native iOS and Android apps are available. The Grow plan adds eSign, email templates, bulk email, drip campaigns, advanced de-duplication, Performance Pulse and Hindsight reporting, and a project management module with Gantt and Kanban views and guest access for clients. Pricing is per user across four tiers: Start, Develop, Grow and Enterprise. Annual billing runs from $25 to $49 per user per month, and Enterprise is quoted by sales. Each tier caps pipelines, active deals, custom fields, automations and AI prompts. Paid extras include a pay-as-you-go phone add-on, data enrichment credits, email validation, managed integrations through Pipeline Connect, and one-time onboarding packages. Native integrations include QuickBooks, Mailchimp, Apollo, Zapier and Google Workspace, and there is also a REST API. The 14-day trial gives you the full Grow feature set without a credit card. The main limitation is that the integration catalog and user community are smaller than those of larger CRMs. On top of that, the lower tiers are restrictive, with one pipeline, 250 active deals and one automation on Start.
Our Rating
Who Pipeline CRM is best for
Good fit
It is built around pipelines, deals, activity tracking and rep performance reporting.
Reviewers repeatedly describe it as affordable and easy for small sales teams to learn.
Less suited
The Grow plan's project management module and client guest access suit client delivery work.
- Mid-Market6/10
Grow and Enterprise remove the deal and field caps, but the integration ecosystem is limited.
An Enterprise tier exists, but the product lacks the depth and integration catalog that large organisations usually need.
Pros & Cons
Pros
- Reviewers consistently say non-technical reps and new hires can learn it quickly.
- Customer support is US-based, with live chat on every tier, and reviewers often call it responsive.
- Grow bundles drip campaigns, eSign and project management, which other CRMs often sell separately.
- Map views and route planning help field sales reps.
- Calling is pay-as-you-go at 2.5 to 3 cents per minute, with no per-user phone fee.
- The 14-day trial includes the full Grow feature set and needs no credit card.
Cons
- The integration catalog and user community are smaller than those of larger CRMs.
- Start is tightly capped at 1 pipeline, 250 active deals, 1 automation and 5 exports per user.
- Email templates, bulk email and drip campaigns are only available from the Grow plan, at $49 to $59 per user.
- Some reviewers say it lacks advanced features and that navigation can feel clunky.
- Integrations beyond the native ones may need the paid Pipeline Connect add-on.
Key Features
Pipeline CRM Pricing
Start
or $300/user/year (save 14%)
- 1 team
- 1 pipeline
- 1 automation
- 25 custom fields
- 250 tracked emails per user
- 250 active deals per account
- 5 exports per user per month
- 25 AI email assistant prompts
- Unlimited file storage and SSO
Develop
or $396/user/year (save 15%)
- 2 teams
- 2 pipelines
- 50 AI prompts
- 10 automations
- 35 custom fields
- Unlimited exports
- 2,500 active deals
- 2 free read-only users
- Unlimited email tracking
- SuperShare with external partners
Grow
or $588/user/year (save 17%)
- 5 pipelines
- 100 AI prompts
- 20 automations
- Unlimited teams
- Advanced de-duplication
- Unlimited deals and custom fields
- Performance Pulse and Hindsight reporting
- eSign, email templates, bulk email and drip campaigns
- Project management with Gantt and Kanban views and client guest access
Enterprise
- 20 pipelines
- 250 AI prompts
- Flexible terms
- 100 automations
- 5 free read-only users
- Success support manager
- Enterprise-grade security
Frequently Asked Questions
Yes. The trial lasts 14 days on the Grow feature set, needs no credit card and allows unlimited seats.
Annual billing saves $48 per user per year on Start, $72 on Develop and $120 on Grow.
Calling comes through the Pipeline Phone add-on. It costs 2.5 cents per minute for incoming calls and 3 cents per minute for outgoing calls, plus $2 per month for each number. It covers US and Canadian numbers.
Native integrations include QuickBooks, Mailchimp, Apollo, Zapier and Google Workspace, plus two-way email sync with Gmail and Outlook. A REST API is available, and the paid Pipeline Connect add-on provides managed integrations.
Yes. There are native iOS and Android apps, including map views and route planning for field sales.
It was founded in 2006 as PipelineDeals and is now owned by saas.group.
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