Bigin by Zoho CRM vs Kylas Sales CRM Comparison
Compare Bigin by Zoho CRM vs Kylas Sales CRM features, pricing, and more.
Last updated: November 2026
Bigin by Zoho CRM
6.8/10
Bigin is a pipeline-based CRM from Zoho for small and micro businesses that need affordable deal tracking, contact management and simple automation.
Kylas Sales CRM
6.7/10
Pune-built sales CRM for Indian small and mid-sized businesses. It handles leads, deals, calling, WhatsApp and workflows, and pricing is flat with unlimited users.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.7/10 |
| Customization | 4/10 | 6/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 7/10 | 6/10 |
| Support | 7/10 | 7/10 |
| Ease of Use | 9/10 | 8/10 |
| Security | 7/10 | 5/10 |
| Cost | 9/10 | 8/10 |
| Scalability | 4/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $9/user/mo Express | ₹12,999/mo Elevate |
| Estimated cost for 10 users | $90/mo Express | Free Embark |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
Which One Should You Choose?
Why choose Bigin by Zoho CRM
- Higher Security score (7/10 vs 5/10)
- Higher Integration score (7/10 vs 6/10)
- Better fit for freelancers (8/10 vs 5/10)
Why choose Kylas Sales CRM
- Higher Customization score (6/10 vs 4/10)
- Higher Scalability score (6/10 vs 4/10)
- Better fit for mid-market (6/10 vs 4/10)
- Better fit for sales teams (9/10 vs 7/10)
Pros & Cons
Bigin by Zoho CRM
Pros
- Paid plans start at $7 per user per month on annual billing, below HubSpot and Salesforce according to reviewers.
- Small teams can set it up quickly. Zoho cites a 30-minute guided setup, and a PeerSpot reviewer was operational within about two weeks.
- The free plan includes built-in calling, mobile apps and web forms.
- It connects natively to the Zoho suite, and paying customers can upgrade to Zoho CRM.
- Security features include SSO, MFA, audit logs and HIPAA-related controls.
Cons
- Reviewers often cite limited customisation of fields, workflows and reports.
- Marketing tools are basic, and WhatsApp messaging requires buying credits.
- Some users find the mobile interface weak.
- PeerSpot reviewers found the slab-based pricing and limits confusing.
- It has no built-in support ticketing.
Kylas Sales CRM
Pros
- Unlimited users on every plan, so adding reps does not raise the bill
- Lifetime free plan that includes pipelines, quotations, reports and the mobile app
- Telephony, SMS and WhatsApp are built in on Elevate, which suits Indian sales workflows
- Review averages of about 4.7 to 4.8 on G2 and Capterra, with simple interface and support often praised
- AI lead scoring and call sentiment analysis are part of the product
Cons
- 2FA, BI analytics, email tracking and goals cost extra on Elevate
- The free plan has no workflows, email, API or support
- Reviewers report slow loading and want more advanced features
- No published compliance certifications such as SOC 2 or ISO 27001
- Pricing pages are inconsistent, with different free-plan record limits and unclear paid prices
