Apptivo vs GroupOffice: Complete Comparison (2026)
An in-depth comparison of Apptivo and GroupOffice to help you choose the right tool for your business.
Last updated: November 2026
Apptivo
6.3/10
Apptivo is a modular cloud CRM and business suite that combines sales, help desk, projects, invoicing and campaigns for small and mid-sized businesses.
GroupOffice
6.3/10
Open-source groupware and CRM platform from Dutch firm Intermesh, combining email, calendar, contacts, projects, helpdesk and newsletters for businesses and public organisations.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.3/10 |
| Analytics | 5/10 | 3/10 |
| Cost | 8/10 | 9/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 5/10 | 6/10 |
| Integration | 5/10 | 5/10 |
| Scalability | 5/10 | 5/10 |
| Security | 6/10 | 7/10 |
| Support | 8/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $20/user/mo Lite | Contact for pricing |
| Estimated cost for 10 users | $200/mo Lite | Contact for pricing |
| Features | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | Not listed | |
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| Collaboration | Not listed | |
Which One Should You Choose?
Why choose Apptivo
- Higher Support score (8/10 vs 5/10)
- Higher Analytics score (5/10 vs 3/10)
- Better fit for sales teams (7/10 vs 3/10)
- Better fit for consultancies (8/10 vs 6/10)
Why choose GroupOffice
- Has a free plan (Apptivo does not)
- Higher Cost score (9/10 vs 8/10)
- Higher Ease of Use score (6/10 vs 5/10)
Pros & Cons
Apptivo
Pros
- Entry pricing of $15 per user per month on annual billing is low for a suite that also covers projects, invoicing and help desk.
- Support is the most praised area, with 94% positive mentions on Capterra and responsive help even on entry-level plans.
- Modular apps and up to 500 custom fields per app let teams tailor the system without switching tools.
- Built-in estimates, invoicing, expenses and accounting integrations with QuickBooks and Xero suit businesses that bill for services.
- Native apps for iOS, Android and Windows, with offline use reported.
Cons
- Reviewers describe the interface as dated and navigation as cumbersome.
- There is a learning curve, and complex customizations often need developer help.
- Users report glitches and slowdowns, especially with large datasets.
- Email integration and email marketing are reported to be limited and clunky.
- There is no free-forever plan, and marketing email volume is capped per user.
GroupOffice
Pros
- The Community edition is free and open source under AGPL-3.0 with unlimited users, so there are no per-seat costs.
- Professional is a perpetual licence at €439 for up to 100 users, far cheaper than subscription CRMs for a team that size.
- Data can stay on your own servers or in a Dutch datacentre, and the vendor cites GDPR compliance, two-factor authentication and encryption.
- Standard protocols (ActiveSync, CalDAV, CardDAV, IMAP, WebDAV) sync mail, contacts and calendars to native apps on phones and desktops.
- The Studio module and custom fields let administrators build their own modules.
Cons
- CRM features centre on contacts, newsletters and tickets. No pipeline, lead scoring or sales analytics were found.
- Few user reviews exist, and most date from 2019 to 2020, so there is little recent independent evidence.
- Updates, phone support and managed setup cost extra through annual contracts.
- The vendor's site does not clearly show the hosted Online price.
