Workativ

Workativ is a no-code platform for building AI agents that handle internal employee support for IT and HR teams. The agents run inside Slack and Microsoft Teams. They answer questions from company documents, and they can also carry out actions in connected systems, such as resetting passwords in Okta, Azure AD or Active Directory, unlocking accounts, granting access, and creating tickets in ServiceNow or Jira. Workativ says it connects to more than 100 systems, including Workday, ADP and UKG, and it offers an on-premises connector for internal systems. Workativ suits small and mid-sized companies, and some enterprises, that want to automate repetitive service desk requests without paying per employee. Pricing is based on sessions rather than seats, and every plan allows unlimited end users. The Business plan costs 349 USD per month. Annual billing gives a 15 percent discount. The plan includes 500 AI chat sessions, 2 agents, 5 actions, 3 admins or live agents, and 60 days of data retention. Enterprise pricing is a custom quote and adds higher limits, custom app integrations, and training on images and advanced documents. Workativ lists ISO 27001, ISO 27701, SOC 2 audits, GDPR and HIPAA on its security page. Its main limitation is the hard session cap: once a plan's sessions run out, the agent stops responding for the rest of the billing period, and no overage option is published. Independent reviews are also scarce. Signup is not self-service, so buyers go through a demo first.