TeleCRM
6.2/10TeleCRM is an India-built, calling-first CRM for telecalling and sales teams that combines a one-click phone dialer, WhatsApp messaging, lead capture and automation.
Data last updated November 2026 · Our methodology
Overview
TeleCRM, sold as telecrm, is a CRM built for tele-sales teams. Agents place calls from their own phones with a one-click dialer, and every call is logged and recorded automatically. Missed, incoming and outgoing calls are tracked, and agents get callback reminders. The product also includes WhatsApp tools: message templates, the official WhatsApp Cloud API, chatbots and broadcasts. Leads flow in from more than 15 sources, including Facebook and Instagram lead ads, Google Ads, website forms, and Indian portals such as IndiaMART, Justdial, 99Acres, MagicBricks and Sulekha. That makes it best suited to Indian SMBs and mid-sized companies in sectors such as real estate, education and retail, where reps work through high volumes of phone and WhatsApp leads. Automation covers lead assignment, welcome and scheduled messages, and drip campaigns. Reporting includes team leaderboards, hour-by-hour call reports and custom dashboards. Pricing is a single Core CRM plan charged per user: 1,099 INR (29 USD) per user per month billed quarterly, or 799 INR (19 USD) per user per month billed annually. There is no monthly billing option. Each month includes up to 10,000 automations, and usage above that is charged extra. Paid add-ons cover Chat Sync, WhatsApp API setup and consultation hours, and Meta's WhatsApp message fees are billed separately. The main limitation is the narrow, India-focused feature set. Reviewers point to missing advanced features and uneven support, and the vendor publishes no security or compliance information.
Our Rating
Who TeleCRM is best for
Good fit
The product is built around telecalling, call recording and lead follow-up for sales reps.
The per-user price is low and the testimonials come from Indian SMBs.
Less suited
- Mid-Market6/10
Role-based access and custom APIs help larger teams, but the feature depth is limited.
The vendor publishes no security or compliance documentation, and reviewers say advanced features are missing.
Pros & Cons
Pros
- The one-click dialer records and logs calls made from reps' own phones, so teams do not need separate telephony.
- WhatsApp is built in, with Cloud API templates, chatbots and broadcasts.
- Ready-made lead capture from Indian portals such as IndiaMART, Justdial, 99Acres and MagicBricks.
- The annual price of 799 INR (19 USD) per user per month includes unlimited contacts.
- Quarterly and annual plans carry a 15-day full refund window.
Cons
- There is no monthly billing; the shortest commitment is quarterly.
- Automations are capped at 10,000 per month, with extra usage charged, and Meta's WhatsApp fees are billed separately.
- No security or compliance information is published.
- Reviews are mixed: Capterra shows 3.0 from three reviews, including a 1-star rating, and a G2 reviewer complained about support and slow integration.
- Reviewers say advanced capabilities such as AI insights are missing.
Key Features
TeleCRM Pricing
Core CRM (quarterly billing)
- Custom APIs
- Unlimited contacts
- Reports and leaderboard
- Lead capture from 15+ platforms
- 1-click dialer and call recording
- SMS, WhatsApp and email messaging
- Up to 10,000 automations per month
- Billed quarterly; also listed at 29 USD per user per month
Core CRM (annual billing)
or ₹9,588/user/year
- Same features as quarterly billing
- Up to 10,000 automations per month
- 799 INR (19 USD) per user per month, billed annually
Frequently Asked Questions
No. The pricing page offers only quarterly billing (1,099 INR or 29 USD per user per month) and annual billing (799 INR or 19 USD per user per month).
Yes. Quarterly and annual plans can be fully refunded within the first 15 days, provided you take part in a feedback call.
Contacts are unlimited. Automations are free up to 10,000 per month, and usage above that is charged extra. Meta's WhatsApp messaging fees are billed separately.
Facebook and Instagram lead ads, Google Ads, website forms, Tawk, IndiaMART, Justdial, Sulekha, 99Acres, MagicBricks, Housing and others, plus custom APIs.
Yes. Slashdot lists iPhone, iPad and Android apps, and calls are placed from team members' phones.
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