Runbear
6.4/10No-code platform for building shared AI agents that work inside Slack, Microsoft Teams, Discord and HubSpot, answering from company knowledge and acting in connected tools.
Data last updated November 2026 · Our methodology
Overview
Runbear, formerly called PlugBear, lets teams create named AI agents that live inside chat tools. Examples include @Support, @SalesOps and @HR. Anyone in a Slack or Microsoft Teams channel can mention one of these agents. The agents answer questions from connected knowledge sources such as Notion, Google Drive, Confluence, SharePoint and past support tickets. They can also draft replies, update CRMs, prepare meeting briefs and hand a conversation to a human when they are unsure. Agents can run on a trigger, such as a channel keyword, a new email, the end of a meeting or a schedule. You set an agent up by describing its job in a chat conversation. Runbear says agents can connect to more than 2,000 tools, including Jira, Linear, Salesforce, Gmail, Zoom and Zendesk, and to custom MCP servers. On the Claude Agent SDK runtime, you can choose each agent's model from Claude, GPT or Gemini. Pricing is a flat monthly fee based on credits, not seats. Team costs $99 a month for 20,000 credits and 5 builders. Business costs $399 a month for 100,000 credits and 10 builders. Business adds HubSpot and Zendesk channels, bring-your-own LLM keys, SAML SSO and audit logs. Enterprise is custom priced and adds SCIM and HIPAA support. The pricing page shows a 20 percent discount for annual billing. Runbear suits support, operations and revenue teams that already work mostly in Slack or Teams. The main limitation is the credit cap. Heavy research tasks can use hundreds of credits each, and agents pause when credits run out unless you turn on pay-as-you-go. Runbear is also a small, early-stage company with few independent reviews.
Our Rating
Who Runbear is best for
Good fit
Flat, non-seat pricing and fast chat-based setup suit small teams that work in Slack.
It offers @Support agents that answer from past tickets, plus Zendesk channels.
The Business tier adds SSO, audit logs, CRM channels and BYOK for larger teams.
The $99 Team plan covers common support and ops agents without per-seat costs.
Less suited
Agents work inside Slack and Teams channels.
Prebuilt SalesOps and RevOps agents work with HubSpot and Salesforce, but only on the Business tier or above.
SCIM, HIPAA and a DPA are offered, but the vendor is a small pre-seed company.
@HR agents can answer employee questions from company knowledge.
It is built for shared team agents, starting at $99 a month.
Pros & Cons
Pros
- Agents can be mentioned by anyone in a Slack or Teams channel, so teammates do not need another app or a seat license.
- Per-user authorization means shared agents act only within each requester's own access to connected tools.
- Large connector catalog (2,000+ tools claimed) plus custom MCP servers and Claude, GPT or Gemini model choice.
- Event and schedule triggers let agents work without being asked, for example after meetings or on new emails.
- SOC 2 Type II, with HIPAA BAA and SCIM available at Enterprise.
Cons
- Credit caps limit heavy use, because deep-work tasks can consume 300 to 1,500 credits each.
- Prices rose in October 2026, from $79 to $99 for Team and from $319 to $399 for Business.
- SSO, audit logs, BYOK and the HubSpot and Zendesk channels require the $399 Business plan.
- Very few independent reviews: G2 has one review, and Product Hunt ratings are small-sample.
- Small team on pre-seed funding, which carries vendor risk.
Key Features
Runbear Pricing
Team
- 5 builders
- 20,000 credits per month
- MCP actions and tool integrations
- Slack, Discord and Microsoft Teams
- Personal agents and multi-agent selection
Business
- SAML SSO
- 10 builders
- CRM integrations
- Bring your own LLM key
- 100,000 credits per month
- Per-user auth on shared agents
- SOC 2 Type II report on request
- All channels including HubSpot and Zendesk
- Audit log of prompts, tool calls and replies
Enterprise
- Signed DPA
- SCIM provisioning
- Custom implementation
- Priority support SLAs
- HIPAA with BAA on request
- Custom credits, builders and interactors
Frequently Asked Questions
No. Plans are flat monthly fees with a pool of credits and a cap on builders. People who only interact with agents in channels are not billed as seats.
Agents pause unless you turn on pay-as-you-go credits, which are billed at the same rate, or upgrade your plan. Bonus credits from referrals or promotions never expire.
The pricing page offers a free start with no credit card required. An independent profile described this as a 14-day trial on the Team and Business plans. There is no permanent free plan.
Slack, Microsoft Teams and Discord on every plan. HubSpot and Zendesk channels are available from the Business plan up.
SAML SSO and audit logs come with Business. Enterprise adds SCIM, a signed DPA and HIPAA support with a BAA. Runbear holds SOC 2 Type II.
The pricing page shows a 20 percent discount for yearly billing. It does not list the exact annual prices.
Similar Tools
See all alternatives
Amazon's public cloud platform, with over 200 pay-as-you-go services for compute, storage, databases, networking and AI, used by startups through large enterprises and governments.
Anthropic's organization-wide Claude plan adds chat, Claude Code, Cowork agents, connectors, and enterprise governance such as SCIM, audit logs, and a compliance API.
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.