Featurebase
6.8/10Customer support and feedback platform for SaaS companies. It combines a help desk inbox, a help center, feedback boards, and the Fibi AI agent, which charges per resolution.
Data last updated November 2026 · Our methodology
Overview
Featurebase brings customer support and product feedback into one platform. It has a shared inbox for live chat and email tickets, a help center, feedback boards, public roadmaps, a changelog, and in-app surveys. Its AI layer is Fibi, an agent that answers customers from help center articles, past conversations, changelogs, roadmaps, crawled websites, and uploaded files. Fibi can also call your APIs through custom actions, for example to look up an order, extend a trial, or fetch an invoice, and it hands conversations to a human along with their context. Agents get an AI Copilot, and the platform adds automatic conversation tagging and AI translation of help articles into more than 40 languages. The best fit is a SaaS team that wants its AI support agent able to quote live roadmap and changelog data. Pricing is per seat. The Free plan gives one seat and has no AI. Annual billing costs 29, 59 and 99 US dollars per seat per month for Growth, Professional and Enterprise. Monthly billing costs 37, 75 and 129 dollars. Fibi is charged at 0.49 dollars per resolved conversation, and Copilot beyond 10 conversations per seat costs 19 dollars per seat per month. Integrations include Linear, Jira, HubSpot and Salesforce, plus Azure DevOps, an API, MCP and webhooks. The main limitation is lock-in, because Fibi only works inside Featurebase's own inbox and cannot run on Zendesk or Intercom. Data is hosted only in the EU, and SAML SSO requires the Enterprise plan.
Our Rating
Who Featurebase is best for
Good fit
It is built for SaaS, combining support, feedback boards, roadmaps and changelogs.
A free plan, a startup discount of 86 percent, and a free year of Fibi AI target early-stage SaaS companies.
It provides a help desk inbox, a help center and the Fibi AI agent.
Feedback boards, roadmaps and surveys feed product planning.
Per-seat pricing starts low, and a free single-seat plan is available.
Professional adds SLAs, workflows, round-robin assignment, and HubSpot and Salesforce integrations.
Less suited
Custom API actions and a Linear integration support engineering workflows.
Enterprise offers SAML SSO, SCIM and custom roles, but data residency is EU-only and there is no published uptime SLA.
Pros & Cons
Pros
- Fibi can draw on live roadmap, changelog and feedback data that sits in the same platform, which standalone chatbots cannot reach.
- Fibi is charged only for conversations it fully resolves, and handovers to a human are free. Spending alerts and a hard spending limit are available.
- One subscription replaces separate tools for feedback boards, roadmaps, changelogs, surveys and help desk.
- Startups get a discount of 86 percent and a free year of Fibi.
- Rated 4.7 out of 5 from about 49 reviews on G2 and 5.0 on Product Hunt. Reviewers praise how fast it is to set up.
Cons
- Fibi only works inside Featurebase's own inbox, so teams on Zendesk or Intercom would have to migrate their support to use it.
- The resolution price rose from 0.29 to 0.49 dollars in mid-2026, and Featurebase does not publish how it defines a resolution.
- The Free plan has no AI, and SAML SSO is limited to Enterprise.
- Data is hosted only in the EU, and there is no published uptime SLA.
- Users report inaccurate AI answers and limited customization and analytics.
Key Features
Not included
- Image Generation
- Video Generation
Featurebase Pricing
Free
- No AI
- 1 seat
- Unlimited conversations
- 500 survey shows per month
- 1 feedback board and 1 roadmap
- Live chat, inbox and ticketing
- Help Center with up to 50 articles
Growth
or $348/user/year (save 22%)
- Email channel
- Banners and surveys
- Reports and exports
- API, MCP and webhooks
- 5,000 outbound emails included
- 5 feedback boards and 5 roadmaps
- Fibi AI Agent at 0.49 dollars per resolution
- AI Copilot with 10 free conversations per seat per month
Professional
or $708/user/year (save 21%)
- AI translations
- 20 free Lite seats
- Workflows and SLAs
- Everything in Growth
- HubSpot and Salesforce
- Round-robin assignment
- 10 feedback boards and 10 roadmaps
- Private and multilingual Help Center
Enterprise
or $1,188/user/year (save 23%)
- SAML SSO and SCIM
- 50 free Lite seats
- Custom admin roles
- Multi-brand workspace
- Security questionnaires
- Azure DevOps and Azure AD
- Everything in Professional
- Unlimited boards and roadmaps
Frequently Asked Questions
Fibi costs 0.49 dollars per conversation it fully resolves, on any paid plan. Handovers to a human are free, and you can set usage alerts and a hard spending limit.
Yes. The Free plan includes one seat, live chat, ticketing and a help center with up to 50 articles, but no AI features.
About 20 percent. Per seat per month, Growth costs 29 dollars billed yearly or 37 dollars billed monthly, Professional costs 59 or 75 dollars, and Enterprise costs 99 or 129 dollars.
No. Fibi only runs inside Featurebase's own Messenger and inbox.
All plans list SOC 2 Type II and GDPR compliance. Enterprise adds SAML SSO, SCIM and custom admin roles. Data is hosted in the EU.
Yes. Companies founded less than two years ago, with fewer than six employees and less than 3 million dollars raised, get 86 percent off and a free year of Fibi.
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