ERPNext
6.5/10Open-source ERP from Frappe with built-in CRM for leads, opportunities, quotations and campaigns, aimed at small and mid-sized businesses that need sales tied to accounting and stock.
Data last updated November 2026 · Our methodology
Overview
ERPNext is an open-source ERP suite maintained by Frappe Technologies of Mumbai. It covers accounting, procurement, sales, stock, manufacturing, projects, assets, point of sale, support and HR. Its CRM module handles leads, opportunities with probability and sales stage, prospects, quotations, campaigns, scheduled email campaigns, appointments, and logging of calls, emails and meetings on each record's timeline. Because CRM data lives in the same system as quotations, sales orders, invoices and inventory, it suits small and mid-sized companies that want sales tied directly to operations, rather than teams that only need a standalone pipeline tool. The software is free under GPL-3.0 and all features are included, with no per-user fees. Frappe Cloud managed hosting is priced by compute, starting at $5 a month for a site on shared servers and $20 to $125 a month for servers, with custom enterprise plans and a 14-day free trial. Integrations include a REST API, Twilio and Exotel for telephony, Stripe, PayPal and Razorpay for payments, Shopify and WooCommerce, Plaid, LDAP, and backups to S3, Dropbox or Google Drive. The main limitation for CRM buyers is that Frappe's documentation says the ERPNext CRM workspace is scheduled for deprecation and full removal in version 17, and it recommends its separate Frappe CRM app for new implementations. Reviewers also report a steep setup curve, the need for technical skills, and slowdowns on large databases.
Our Rating
CRM6.5/10
Project Management6.5/10
Who ERPNext is best for
Good fit
There are no per-user fees, hosting starts at $5 a month, and the CRM is linked to accounting and stock.
- Mid-Market7/10
The full ERP and dedicated server plans support growing operations, though reviewers report performance issues with large datasets.
It is free to self-host and cheap on Frappe Cloud, but setup needs technical skill.
Less suited
Custom enterprise hosting exists, but reviewers question scalability and integration with legacy systems.
The CRM is described as basic, and Frappe is moving CRM users to its separate Frappe CRM product.
Pros & Cons
Pros
- All modules are free and open source with no per-user fees, so costs scale with compute rather than headcount.
- Leads, opportunities and quotations connect directly to sales orders, invoices and stock in the same system.
- Highly customizable: reviewers praise changing forms without code, with full scripting and custom apps for developers.
- Wide set of built-in connectors, including Twilio and Exotel telephony, Stripe, PayPal, Shopify, WooCommerce and Plaid.
- Cheap managed hosting on Frappe Cloud starting at $5 a month, with a 14-day trial.
Cons
- The ERPNext CRM workspace is scheduled for removal in version 17, and Frappe recommends its separate Frappe CRM app instead.
- Reviewers say setup and integration with legacy systems require skilled technical staff.
- Reviewers report performance slowdowns with large databases.
- Reporting is described as limited by some reviewers, and the interface as dated.
- The Product Warranty covers bug fixes only, not functional support.
Key Features
ERPNext Pricing
Self-hosted (open source)
- Free under GPL-3.0
- All modules included
- Self-managed installation and upgrades
Sites
- Product warranty
- Scripting and custom apps
- Managed upgrades and backups
- Single site on shared servers
- Starting price; billed by compute, not per user
Servers
- Starting price
- Incident support only
- Limited uptime guarantees
- Shared or dedicated instances
- Unified or separate app and database
Servers (higher tier)
- Autoscaling
- Starting price
- Product warranty
- Server snapshots
- Global data centres
- Stronger dedicated server isolation
Frequently Asked Questions
Yes. The software is open source under GPL-3.0 and free to self-host. Managed hosting on Frappe Cloud is paid and starts at $5 a month.
Yes. Frappe Cloud offers a 14-day free trial, after which a paid plan is required.
No. Frappe Cloud pricing is based on compute and hosting resources, not on the number of users.
Frappe's documentation states that the CRM workspace is scheduled for deprecation and full removal in version 17. It recommends the standalone Frappe CRM app for new implementations.
Telephony integrations with Twilio and Exotel are available, and calls, emails and meetings can be logged on lead and opportunity timelines.
Frappe accepts card payments, prepaid credits, or annual wire transfer.
Frappe Cloud plans include a product warranty that covers bug fixes, not functional support. Implementation help is available through more than 200 Frappe partners.
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