Axelor CRM

Axelor CRM is the customer relationship part of Axelor's open-source business application suite, built by a French vendor founded in 2005. It tracks leads from first contact to conversion and can convert them in bulk. It also manages opportunities through the sales pipeline and keeps contacts, exchange history and documents in one record. A marketing module targets prospects by criteria and schedules email campaigns. A helpdesk module handles tickets, team assignment, SLAs, resolution-time tracking and a customer portal. Because the CRM shares a database with Axelor's ERP modules (sales, invoicing, stock, HR and others), it suits SMEs and mid-sized firms that want CRM and ERP in a single system rather than a standalone sales tool. There is a free open-source community edition and a commercial license. The paid plans are Pro at 35 euros per user per month with a 10-user minimum, and Enterprise at 55 euros per user per month with a 20-user minimum. Enterprise adds advanced BI, SSO, AI agents and advanced Studio customization. Hosting, integration and custom development are quoted separately. Built-in integrations include Gmail and Google Workspace, Outlook and Office 365, Brevo and Docusign, plus APIs and the Axelor Connect connector platform. The main limitation is that it is a broad ERP-style platform, not a lightweight CRM. User minimums make the paid plans costly for very small teams, and reviewers report a learning curve, thin documentation for some modules and frequent updates to keep up with.