monday CRM vs SmartReach.io Comparison
Compare monday CRM vs SmartReach.io features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
SmartReach.io
6.6/10
SmartReach.io is a cold email and multichannel sales engagement platform covering email, LinkedIn, calling and WhatsApp, built for sales teams and agencies.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.6/10 |
| Integration | 8/10 | 6/10 |
| Security | 8/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 6/10 | 7/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 8/10 | 7/10 |
| Scalability | 7/10 | 7/10 |
| Support | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | $29/mo Email Outreach Basic |
| Estimated cost for 10 users | $180/mo Basic | $89/mo Email Outreach Plus |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
monday CRM vs SmartReach.io cost by team size
SmartReach.io costs less from 5 users.
| Team size | monday CRM | SmartReach.io |
|---|---|---|
| 1 user | Contact for pricing | $29/moEmail Outreach Basic |
| 5 users | $90/moBasic | $89/moEmail Outreach Plus |
| 10 users | $180/moBasic | $89/moEmail Outreach Plus |
| 25 users | $450/moBasic | $89/moEmail Outreach Plus |
| 50 users | $900/moBasic | $89/moEmail Outreach Plus |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose monday CRM
- Higher Integration score (8/10 vs 6/10)
- Higher Security score (8/10 vs 6/10)
- Better fit for enterprise (6/10 vs 4/10)
- Better fit for mid-market (8/10 vs 6/10)
Why choose SmartReach.io
- Lower estimated cost for 10 users: $89/mo vs $180/mo
- Higher Cost score (7/10 vs 6/10)
- Higher Support score (8/10 vs 7/10)
- Better fit for agencies (9/10 vs 6/10)
- Better fit for freelancers (5/10 vs 3/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
SmartReach.io
Pros
- Unlimited sending inboxes and unlimited users from the Plus plan up, with no per-seat or per-inbox fees.
- Deliverability tools are built in: warmup, inbox rotation, free verification and blacklist auto-pause.
- One sequence can mix email, LinkedIn, calls and WhatsApp steps.
- Agency client dashboards and a global blocklist suit lead generation agencies.
- G2 and Capterra reviewers often praise how responsive support is.
Cons
- It is not a full CRM. It has no deal pipelines or ticketing and depends on syncing with an external CRM.
- CRM integrations and LinkedIn automation cost $29 a month each as add-ons.
- Some reviewers report integration errors and higher bounce rates.
- The Basic plans allow only one user and offer no integrations.
- Some reviewers find it pricey.
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.6/10 for SmartReach.io. The largest gap is in Customization: 8/10 for monday CRM and 6/10 for SmartReach.io.
SmartReach.io costs less for 10 users: about $89/mo on its Email Outreach Plus plan, against about $180/mo on its Basic plan for monday CRM, billed monthly.
No, neither monday CRM nor SmartReach.io lists a free plan.
SmartReach.io is the better fit for agencies: we rate it 9/10 for them, against 6/10 for monday CRM.
